parcelLab Returns
5.9#13 in shipment tracking softwareWebAPI
VisitparcelLab Returns vs Tracktainer
Tracktainer
6.8#3 in shipment tracking softwareFrom $1 a yearFree planWebAPI
VisitWhat both publish
| Fact | parcelLab Returns | Tracktainer |
|---|---|---|
| Founded | 2015 | 2026 |
| Integrations | The product page names Zendesk and Salesforce and says it connects with ecommerce platforms, carrier networks, and warehouse management systems. | The product lists API access, webhooks, CSV upload, and ERP/TMS integrations; it says there are no integration fees. |
| Security | parcelLab's data processing agreement says its infrastructure is continuously certified under SOC 2 and HIPAA standards, with proof available upon request. | The GDPR page states that data is encrypted in transit with TLS 1.3 and at rest with AES-256, and that the company conducts penetration testing and vulnerability assessments. |
| Support | parcelLab offers technical help through its knowledge base and provides sales support and platform tours through its contact page. | The product lists 24/7 customer support; the Enterprise plan also advertises dedicated support and an SLA. |
parcelLab Returns plans
- parcelLab ReturnsPriced on request
Tracktainer plans
- FreeFree
- Volume-based annual$1 a year
- Volume-based monthly$1 a month
- EnterprisePriced on request
Pick parcelLab Returns if…
parcelLab Returns suits retail teams in operations, logistics, customer experience, customer service, ecommerce, and marketing. It is intended for businesses coordinating customer-facing returns with internal warehouse processes.
Pick Tracktainer if…
Tracktainer is aimed at freight forwarders, importers, exporters and logistics teams that need shipment visibility, alerts or tracking integrations. Its API and web dashboard offer different ways to access shipment information.