Listen Labs
6.4#3 in conversational ai survey platformsAndroidiOSWebAPI
VisitListen Labs vs Outset
What both publish
| Fact | Listen Labs | Outset |
|---|---|---|
| Headquarters | San Francisco, California, United States | San Francisco, California, United States |
| Integrations | Official documentation describes integrations with Qualtrics, Rally, and Decipher (Forsta), including participant redirects and ID or status syncing. | Outset supports exporting research reports to Dovetail and lists Prolific, User Interviews, and Respondent as integrated panel partners. |
| Interviews | The AI interviewer conducts video conversations with dynamic follow-up questions, and the homepage says interviews run across 120+ languages. | Its AI moderator conducts video, voice, or text interviews and dynamically probes participant responses. |
| Security | Listen states it is SOC 2 Type II, GDPR, and CCPA compliant, holds ISO certifications 42001, 27001, and 27701, uses 256-bit encryption, and does not use customer data to train AI models. | Outset states it is SOC 2 Type II certified and GDPR and HIPAA compliant, and that customer data is encrypted at rest and is never used to train external models. |
| Support | The docs direct users to [email protected] for account, billing, or technical questions. | Outset’s FAQ says 24/7 support is available, and its pricing page describes onboarding and optional research support. |
| What it does | Listen is an AI-powered research platform that handles study design, recruitment, interviews, and analysis from a business question. | Outset is an AI-powered research platform combining AI-moderated interviews, participant recruiting, and automated insight synthesis. |
Listen Labs plans
No prices published.
Outset plans
- Custom subscription planPriced on request
Pick Listen Labs if…
Listen Labs suits consumer insights teams, brand marketers, product managers, UX researchers, agencies, and investors. It is relevant to teams that conduct interviews or analyze multiple studies across a workspace.
Pick Outset if…
Outset suits research teams conducting moderated or unmoderated mixed-methods studies at scale. It fits organizations needing recruitment, transcription, synthesis, and research repository functions through web or API access.