Jira
8.4#1 in project management softwareFrom $7.91 a monthFree planAndroidiOSWebAPI
VisitJira vs PatchDesk
What both publish
| Fact | Jira | PatchDesk |
|---|---|---|
| Integrations | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. | The opened maker pages list Stripe for payment processing and Google Analytics 4 on public marketing pages; they do not describe product integrations. |
| Security | Jira supports customizable permissions, Premium IP allowlisting, SAML SSO and SCIM through Atlassian Guard, TLS 1.2+ in transit, and AES-256 encryption at rest. | PatchDesk says databases are encrypted at rest, connections use TLS/SSL, passwords are hashed with bcrypt, and row-level security isolates organizations’ data. |
| Support | The Free plan includes Community Support, while Jira Cloud Premium includes 24/7 Premium Support. | The SLA says support requests receive an initial response within 24 hours on business days, with critical availability incidents targeted within four hours. |
Jira plans
- FreeFree
- Standard$7.91 a month
- StandardPriced on request
- Premium$14.54 a month
- PremiumPriced on request
- EnterprisePriced on request
PatchDesk plans
- Everything you need$7 a month
Pick Jira if…
Jira suits software, product, marketing, operations and other teams that need to assign work and track progress. The free tier may fit teams of up to 10 users, while Data Center is listed for organizations with strict regulatory or security requirements.
Pick PatchDesk if…
It suits teams of roughly 3–30 people wanting customer ticketing and engineering issue tracking together. It also fits teams needing SLA controls, API access, and role-based security.