ImpactCX Manual Quality Management
6.7#7 in call center quality management softwareFrom $15 a monthAndroidiOSWebAPI
VisitImpactCX Manual Quality Management vs QualityDesk
QualityDesk
7.9#2 in call center quality management softwareFrom €339 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | ImpactCX Manual Quality Management | QualityDesk |
|---|---|---|
| Coaching | Managers can use completed reviews to give feedback, recognize strong performance, identify skill gaps, and guide agents toward better outcomes. | Coaching tools include form building, one-to-one and group sessions, self-coaching, assigned action points, follow-ups, notifications and calendar integration. |
| Founded | 1971 | LinkedIn lists QualityDesk as founded in 2017. |
| Integrations | ImpactCX lists 100+ integrations and names Zoom, Microsoft Teams, Webex Calling, Mitel, and RingCentral among its employee collaboration integrations. | Official pages describe integrations with contact-center systems, HR platforms, CRMs, ERPs, survey tools and Active Directory. |
| Purpose | Manual Quality Management helps supervisors and quality teams evaluate customer and employee interactions through a structured QA process. | QualityDesk provides quality assurance and coaching software for customer service and sales teams, including assessment of customer interactions and staff coaching. |
| Reporting | The product offers evaluation history and dashboards for QA trends, evaluator consistency, and performance insights. | QualityDesk provides dashboards, real-time views, automated reports and visual reporting for company, team and employee performance. |
ImpactCX Manual Quality Management plans
- ImpactCXPriced on request
- ImpactCX AI$18 a month
- ImpactCX AI+$30 a month
- ImpactCX QM$15 a month
QualityDesk plans
- FreeFree
- Starter€339 a month
- Pro€559 a month
- EnterprisePriced on request
Pick ImpactCX Manual Quality Management if…
ImpactCX Manual Quality Management suits organizations with supervisors and quality teams conducting human-led reviews of calls, screen activity, and interaction details. It fits enterprise contact centers and employee collaboration environments that need customizable scorecards, coaching workflows, compliance reviews, and flexible deployment.
Pick QualityDesk if…
QualityDesk suits customer service and sales teams that need structured evaluations, staff coaching, real-time reporting, and customer satisfaction surveys. Its free plan is aimed at groups of up to 10 users, while larger teams can select plans based on team size and Enterprise features.