FieldAware
6.9#8 in dispatch management softwareAndroidiOSWebAPI
VisitFieldAware vs Roldesk
What both publish
| Fact | FieldAware | Roldesk |
|---|---|---|
| API | FieldAware says its open API can connect with most ERP, CRM, and financial systems. | Roldesk provides a versioned REST API using personal access tokens and scoped permissions. |
| Customer portal | Yes | Work orders, quotes and invoices can be shared through a link showing status, technician, ETA, photos, signatures and a printable invoice. |
| Headquarters | Scottsdale, Arizona, United States | Madrid, Spain |
| Industries | The site names building and construction, facility and property management, industrial and commercial equipment, health sciences and MedTech, and oil and gas among the industries it serves. | The help center names HVAC, electrical, solar, plumbing, IT installation, generator service and refrigeration teams as target users. |
| Integrations | The extensions page lists connectors for NetSuite, QuickBooks, and CentralBOS. | The API documentation describes Zapier-style REST Hook integration and webhook subscriptions. |
| Mobile app | Its mobile app gives field staff access to job details, custom checklists, customer information, work orders, and schedules. | The technician app supports assigned jobs, schedules, time and component logging, photos, on-site signatures, GPS shift tracking, and push notifications. |
| Product | FieldAware is a field service management platform for coordinating work between field technicians and back-office teams. | Roldesk is field-service software for dispatching work, tracking inventory and fleets, scheduling preventive maintenance, and giving customers portal access. |
| Security | FieldAware’s security page states that it is GDPR compliant for customers covered by GDPR and links to a data processing addendum and GPS Insight Trust Center. | The privacy policy states TLS 1.2+ in transit, encryption at rest where supported, hashed passwords, access controls, audit logging and regular security reviews. |
| Support | FieldAware says its live support team is available 24/7 by telephone, email, text, and web, with a self service portal for support cases. | Roldesk says support is available by chat or email and that contact requests receive a reply within one business day. |
FieldAware plans
No prices published.
Roldesk plans
- FreeFree
- Starter€39 a month
- Advanced€99 a month
- Professional€179 a month
- CustomPriced on request
Pick FieldAware if…
FieldAware suits field service organizations coordinating technicians with back-office staff. Its listed industries include construction, facilities, equipment, health sciences, and oil and gas.
Pick Roldesk if…
You want what its maker publishes above — check its page for the details.