Dubber
7.7#1 in call recording softwareFrom $14.95 a monthAndroidiOSWebAPI
VisitDubber vs Verint Workforce Management
Verint Workforce Management
6.2#7 in genesys appfoundry marketplaceAndroidiOSWebAPI
VisitWhat both publish
| Fact | Dubber | Verint Workforce Management |
|---|---|---|
| Founded | 2011 | 1994 |
| Headquarters | Melbourne, Australia | Melville, New York, USA |
| Integrations | Listed integrations include Power BI, Microsoft Azure, Microsoft Operator Connect, Graph API, Direct Routing, Salesforce and IBM Cognos. | Verint provides instructions for integrating Verint WFM Enterprise with Webex Contact Center; the setup requires a Verint Cloud subscription and Verint Identity Service onboarding. |
| Security | Dubber states that recordings are encrypted at rest with AES-256 and offers data-sovereignty options. | Verint’s technical architecture page says its security practice follows PCI SSC, GDPR, SOC 2, and HIPAA guidelines and describes AES-256 encryption for recordings and databases and TLS 1.2 or greater for data in transit. |
| Support | The Microsoft Teams offering advertises global 24×7 support and onboarding help. | For the Webex Contact Center integration, Verint says its account team or Customer Success Manager will assist with connecting the WFM service after preparing the tenant. |
Dubber plans
- Dubber You$14.95 a month
- Dubber Teams$19.95 a month
- Dubber Premier$49.95 a month
- Microsoft Teams subscriptionPriced on request
Verint Workforce Management plans
- Verint Enterprise Workforce ManagementPriced on request
Pick Dubber if…
Dubber is aimed at communication service providers, governments, and enterprises that need to capture, review, or analyze communications. The web portal remains the access route for recordings after the mobile apps stopped functioning.
Pick Verint Workforce Management if…
Verint Workforce Management suits workforce analysts and organizations managing contact center, back-office, branch, or store staffing. It may be relevant where forecasting, schedule creation, intraday adjustments, and employee mobile access are needed.