Daktela WFM
8.2#1 in contact center workforce management softwareFrom €12 a monthFree planAndroidiOSWebAPI
VisitDaktela WFM vs Infobip Conversations
Infobip Conversations
6.4#26 in whatsapp customer service softwareFrom $530 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Daktela WFM | Infobip Conversations |
|---|---|---|
| Founded | 2005 | 2006 |
| Headquarters | Prague, Czech Republic | London, United Kingdom |
| Purpose | Daktela WFM is a shift scheduling tool built for omnichannel contact centres. | Infobip’s cloud contact center is an enterprise cloud service that pairs human agents with AI to resolve routine inquiries and assist with customer conversations. |
Daktela WFM plans
- WFM AdminFree
- AdminFree
- SMS€12 a month
- Webchat€15 a month
- WFM Agent€20 a month
- Agent€20 a month
Infobip Conversations plans
- AgentOS$530 a month
Pick Daktela WFM if…
Daktela WFM suits contact centre teams that need to forecast demand, plan agent shifts, and monitor coverage. The free Admin plan is for users without scheduled shifts.
Pick Infobip Conversations if…
It suits enterprise contact centers in retail, financial services, telecoms and healthcare. It is also suited to teams needing mobile, web and omnichannel agent access.