Daktela WFM
8.2#1 in contact center workforce management softwareFrom €12 a monthFree planAndroidiOSWebAPI
VisitDaktela WFM vs Dialpad WFM
Dialpad WFM
6.6#12 in call center workforce management softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Daktela WFM | Dialpad WFM |
|---|---|---|
| Forecasting | Forecasts use historical calls, chats and emails and account for seasonality, trends and one-off spikes. | The product forecasts calls, emails and messages in 15-minute intervals for the next 12 months using machine learning. |
| Founded | 2005 | Dialpad was founded in 2011. |
| Headquarters | Prague, Czech Republic | San Ramon, California, USA |
| Intended users | The product is positioned for contact centre teams that need to forecast demand, schedule agents, and monitor workforce coverage. | Dialpad describes WFM as a workforce management product for contact centers and says it is available to Dialpad users and as a standalone product. |
| Purpose | Daktela WFM is a shift scheduling tool built for omnichannel contact centres. | Dialpad WFM forecasts contact demand, schedules shifts, and tracks agent performance for contact centers. |
Daktela WFM plans
- AdminFree
- WFM AdminFree
- SMS€12 a month
- Webchat€15 a month
- WFM Agent€20 a month
- Agent€20 a month
Dialpad WFM plans
- Dialpad WFMPriced on request
Pick Daktela WFM if…
Daktela WFM suits contact centre teams that need to forecast demand, plan agent shifts, and monitor coverage. The free Admin plan is for users without scheduled shifts.
Pick Dialpad WFM if…
Dialpad WFM suits contact centers that need demand forecasts, shift scheduling, and agent performance tracking. It is available to Dialpad users and as a standalone product.