
CiC Employee Assistance Programme
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| Fact | CiC Employee Assistance Programme | Spectrum.Life EAP+ |
|---|---|---|
| Access | CiC describes a 24/7 AdviceLine and 24/7 access to support by phone, live chat, and online resources. | The first structured counselling session is usually available within five working days, with appointments seven days a week from 8am to 8pm. |
| Counselling | Employees who call get direct access to a qualified counsellor, with up to six structured sessions available where appropriate. | The service lists more than 2,000 registered or accredited clinicians and counselling in 46+ languages, by face-to-face, video, or phone. |
| Headquarters | London, England | Dublin, Ireland |
| Security | CiC says it is certified to ISO 27001 and Cyber Essentials Plus, and that staff complete data security training. | Spectrum.Life states that it holds ISO 27001 certification across the full organisation. |
The programme suits employers seeking confidential counselling and practical wellbeing support for employees. It also offers a separate confidential guidance channel for managers.
Spectrum.Life EAP+ suits employees whose companies have signed up and employers seeking counselling, practical support, and critical incident services. Its counselling options may suit people who need appointments across different languages or formats.