Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs OpenWA
What both publish
| Fact | Chatwoot | OpenWA |
|---|---|---|
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | OpenWA is an open-source, self-hosted WhatsApp API gateway that wraps a WhatsApp connection in a REST API for applications to send and receive messages. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
OpenWA plans
- OpenWAFree
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick OpenWA if…
OpenWA suits developers and organizations that want to host a WhatsApp messaging gateway and manage its accounts, integrations and storage themselves. It is not a fit for anyone requiring Meta's official Cloud API, since it uses unofficial clients and carries a non-zero account restriction or ban risk.