
cBrain F2
6.3#3 in customer communications management softwareAndroidiOSWebAPI
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| Fact | cBrain F2 | Doxee Platform |
|---|---|---|
| Audience | cBrain describes F2 as designed exclusively for government organizations and public-sector workflows. | Doxee says the platform is built for banking, insurance, utilities, telecommunications and public administration. |
| Communication | F2 includes a formal communication channel that links correspondence to cases and a separate chat interface for informal collaboration. | It lets enterprises design, automate and deliver personalised, interactive, omnichannel communications across physical, digital and trusted touchpoints. |
| Compliance | cBrain says F2 supports ISO 27001 and ISAE audit standards and aligns with GDPR requirements. | Doxee describes the platform as EU-hosted and EU-sovereign, with GDPR, eIDAS, PDF/UA, WCAG and ISO embedded. |
| Founded | 2002 | Paolo Cavicchioli and Sergio Muratori Casali founded Ebilling S.p.A. in 2001 in Modena, Italy; it became Doxee S.p.A. in 2012. |
| Headquarters | Copenhagen, Denmark | Doxee lists its headquarters as Modena, Italy. |
| Integrations | cBrain describes integrations for connecting line-of-business systems, external platforms and registers, master data, email, and external reporting and analytics systems. | The platform integrates with Salesforce, SAP and Microsoft Dynamics 365 through vendor-certified marketplace apps, pre-built connectors and APIs. |
| Product | cBrain F2 is a commercial off-the-shelf case and document management platform designed exclusively for government organizations. | Doxee Platform unifies customer communication management, customer experience management, interactive experience management and digital trust services. |
| Purpose | cBrain F2 is a commercial off-the-shelf platform for government case and document management and digital transformation. | Doxee Platform unifies customer communication management, customer experience management, interactive experience management and digital trust services. |
| Security | cBrain states it is certified to ISO 27001 and ISO 14001, and that EY independently provides ISAE 3000 and ISAE 3402 assurance related to F2 and M4 services. | Doxee states that its information security management system is certified to ISO/IEC 27001 and that Doxee S.p.A. also holds ISO/IEC 27017 and 27018 certifications. |
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F2 is designed for government organizations managing cases, documents, communications, and approvals. Its mobile access and integration options may suit teams working across office, remote, and field settings.
It suits enterprises in banking, insurance, utilities, telecommunications and public administration that need communication, customer experience and digital trust capabilities. Organizations can choose among SaaS, private cloud, on-premise and hybrid deployment.