CaseDesk
7.5#3 in client intake softwareFrom $29 a monthAndroidiOSWebAPI
VisitCaseDesk vs LaunchBay
What both publish
| Fact | CaseDesk | LaunchBay |
|---|---|---|
| Integrations | Supported connections named by Photra include website forms, Google and Meta ads, live chat and popular CRMs. | The integrations page lists Google Drive, Google Sheets, Zapier, Calendly, Looker Studio, Fillout Forms, Airtable, Dubsado, and ClickUp. |
| Intended users | The plans are presented for solo practitioners, growing teams and small-to-mid firms, and multi-office or large firms; the FAQ says it serves firms with hundreds of attorneys. | LaunchBay describes itself as a client collaboration platform for professional services teams and also identifies post-sales onboarding teams as its users. |
| Purpose | CaseDesk combines lead capture, smart routing, follow-up playbooks and pipeline analytics for law firms. | LaunchBay is a customer onboarding and implementation platform for post-sales teams getting customers live. |
| Security | The product offers granular permissions, audit logs and data masking; Enterprise adds SSO, data residency and private deployment. | LaunchBay supports team and client two-factor authentication using an authenticator app; client 2FA requires password-protected portals and disables magic links account-wide. |
| Support | Photra lists support by email at [email protected], Monday–Friday, 9:00–18:00. | The pricing comparison lists live chat and email support for Essentials and live chat, email, and phone support for Standard and Premium. |
CaseDesk plans
- Solo$29 a month
- Team$129 a month
- EnterprisePriced on request
LaunchBay plans
- Essentials$19
- Essentials$29 a month
- Standard$49
- Standard$59 a month
- Premium$69
- Premium$79 a month
Pick CaseDesk if…
CaseDesk is aimed at solo practitioners, growing teams, and small-to-mid or larger multi-office firms. Its lead routing and analytics can also suit firms handling high volumes of inquiries.
Pick LaunchBay if…
LaunchBay suits post-sales onboarding teams and professional-services groups coordinating client work. It is useful when portals, forms, document requests, automation, and reusable project templates are needed.