CallMiner Quality Management
6.0#15 in call center quality management softwareWebAPISelf-hosted
VisitCallMiner Quality Management vs QualityDesk
QualityDesk
7.9#2 in call center quality management softwareFrom €339 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | CallMiner Quality Management | QualityDesk |
|---|---|---|
| Company size | LinkedIn lists CallMiner in the 201–500 employee range. | LinkedIn lists QualityDesk as a software-development company with 2-10 employees. |
| Documentation | CallMiner's October 2026 release says Online Help provides product documentation and step-by-step guidance, while CallMiner University offers role-based learning paths. | The help center contains getting-started, updates, user-management, evaluation, company-settings and teams/agents sections. |
| Founded | 2002 | LinkedIn lists QualityDesk as founded in 2017. |
| Headquarters | Waltham, Massachusetts, United States | QualityDesk Oy’s privacy policy gives its address as Hämeentie 16 D 79, 00530 Helsinki, Finland. |
| Integrations | CallMiner connects applications through APIs, connectors and the Open Voice Transcription Standard, with listings for systems such as Amazon Connect, Genesys, Five9, Salesforce, Zendesk, Qualtrics, ServiceNow and Zoom. | Official pages describe integrations with contact-center systems, HR platforms, CRMs, ERPs, survey tools and Active Directory. |
| Purpose | The solution helps contact centers manage quality assurance at scale and improve customer experience. | QualityDesk provides quality assurance and coaching software for customer service and sales teams, including assessment of customer interactions and staff coaching. |
| Rating on Capterra | 4.6 out of 5 from 5 reviews | QualityDesk is rated 4.6 out of 5 from 7 reviews. |
| Rating on GetApp | 4.6 out of 5 from 5 reviews | QualityDesk is rated 4.6 out of 5 from 7 reviews, with 100% of listed reviews classified as positive. |
CallMiner Quality Management plans
- CallMiner Quality ManagementPriced on request
- Custom bundled subscriptionPriced on request
QualityDesk plans
- FreeFree
- Starter€339 a month
- Pro€559 a month
- EnterprisePriced on request
Pick CallMiner Quality Management if…
The solution is aimed at contact centers, with subscription packages described for midsize teams of more than 60 agents through global enterprises. It may suit teams seeking structured quality reviews and coaching workflows across channels.
Pick QualityDesk if…
QualityDesk suits customer service and sales teams that need structured evaluations, staff coaching, real-time reporting, and customer satisfaction surveys. Its free plan is aimed at groups of up to 10 users, while larger teams can select plans based on team size and Enterprise features.