CallMiner Quality Management
6.0#15 in call center quality management softwareWebAPISelf-hosted
VisitCallMiner Quality Management vs MaestroQA
What both publish
| Fact | CallMiner Quality Management | MaestroQA |
|---|---|---|
| Company size | LinkedIn lists CallMiner in the 201–500 employee range. | LinkedIn lists MaestroQA as a privately held software-development company with 51–200 employees and 31 visible employee profiles. |
| Founded | 2002 | LinkedIn and Crunchbase state that MaestroQA was founded in 2013. |
| Headquarters | Waltham, Massachusetts, United States | New York City, New York, United States |
| Integrations | CallMiner connects applications through APIs, connectors and the Open Voice Transcription Standard, with listings for systems such as Amazon Connect, Genesys, Five9, Salesforce, Zendesk, Qualtrics, ServiceNow and Zoom. | The current Rippit integrations page lists one-click integrations for Intercom and Zendesk. |
| Limit: integration friction | G2 reviewers report integration problems with some telephony and CRM providers and request deeper CRM connectivity. | Reviewers report that some integrations require extra setup steps and that integration capabilities have limitations. |
| Praise: onboarding and support | G2 reviewers commonly describe strong integrations, onboarding and customer support once the platform is embedded. | Trustpilot reviewers repeatedly praise fast support, guided onboarding and help configuring the platform. |
| Praise: usability | Capterra reviewers praise straightforward access, a broad dictionary, flexible transcripts and extensive search and reporting metadata. | G2 and Trustpilot reviewers describe the interface and dashboards as intuitive, customizable and learnable within about two weeks. |
| Purpose | The solution helps contact centers manage quality assurance at scale and improve customer experience. | The platform ingests and models conversation data, enables AI analysis, and supports QA and coaching workflows. |
| Rating on Capterra | 4.6 out of 5 from 5 reviews | 5.0 out of 5 from 3 reviews |
| Rating on G2 | 4.5 out of 5 from 230 reviews | 4.8 out of 5 from 325 reviews |
| Rating on GetApp | 4.6 out of 5 from 5 reviews | 5.0 out of 5 from 3 reviews |
CallMiner Quality Management plans
- CallMiner Quality ManagementPriced on request
- Custom bundled subscriptionPriced on request
MaestroQA plans
- FreeFree
- Starter$185 a month
- Growth$495 a month
- EnterprisePriced on request
Pick CallMiner Quality Management if…
The solution is aimed at contact centers, with subscription packages described for midsize teams of more than 60 agents through global enterprises. It may suit teams seeking structured quality reviews and coaching workflows across channels.
Pick MaestroQA if…
Rippit suits customer-support and quality teams that want to analyze conversation data and build reusable AI Agent Apps for QA or coaching workflows. The Free plan may fit teams evaluating a limited monthly allowance, while Enterprise includes a dedicated AI Agent Specialist and support resources.