Agentforce Contact Center
8.5#5 in call center softwareFrom $50 a monthAndroidiOSWebAPI
VisitAgentforce Contact Center vs Cardina
What both publish
| Fact | Agentforce Contact Center | Cardina |
|---|---|---|
| Compliance | Salesforce states Agentforce maintains SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, IRAP and FedRAMP High attestations. | Cardina says it is SOC 2 Type II audited annually and complies with GDPR and CCPA; it also says it is HIPAA compliant and can execute a standard BAA for qualifying customers. |
| Headquarters | San Francisco, California, United States | New York, New York, USA |
Agentforce Contact Center plans
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
- Workforce Management$50 a month
Cardina plans
- FreeFree
- Pro$69 a month
- Extra Replay sessions add-on$89 a month
- EnterprisePriced on request
Pick Agentforce Contact Center if…
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Pick Cardina if…
It suits support and sales teams that need to guide customers on-screen or assist with permission-based remote interaction. Teams needing replay, audit visibility, and listed privacy controls may also find its features relevant.