AfterShip Tracking
8.0#2 in order tracking softwareFrom $29 a monthFree planAndroidiOSWebAPI
VisitAfterShip Tracking vs parcelLab Track & Communicate
parcelLab Track & Communicate
5.3#27 in order tracking softwareWebAPI
VisitWhat both publish
| Fact | AfterShip Tracking | parcelLab Track & Communicate |
|---|---|---|
| Analytics | Reporting covers shipment volume, processing and transit times, exceptions, on-time rates, tracking-page visits, click-through rates, and reviews. | The page describes delivery performance analytics, AI-powered insights, benchmarking, and dashboard visualizations. |
| Carrier coverage | The tracking product advertises access to data from more than 2,000 global carriers and up to 50 new carriers monthly. | parcelLab says its carrier integrations cover more than 150 carriers worldwide. |
| Data protection | The Trust Centre lists TLS 1.2 encryption in transit and AES-256 encryption at rest, and says services are hosted on AWS and Google Cloud in the United States. | The data processing agreement describes technical and organizational security measures and provides for evidence of compliance, such as certifications and audit reports, upon reasonable request. |
| Founded | 2012 | 2015 |
| Integrations | Official integration listings include Shopify, Salesforce Commerce Cloud, Magento 2, BigCommerce, Amazon Seller Central, Klaviyo, Attentive, Gorgias, Yotpo, and ShipBob. | The parcelLab App Store lists integrations including Shopify, Shopware, Magento 2, Klaviyo, Postscript, Salesforce Service Cloud, Kustomer, Zendesk, and Gorgias. |
| Notifications | The service supports automated customer communications when shipment statuses or estimated delivery dates change, including email and SMS. | It supports automated branded notifications through email, SMS, and push. |
| Purpose | AfterShip Tracking provides proactive shipment tracking intended to reduce WISMO tickets and optimize delivery performance. | Track & Communicate helps brands manage shipment tracking and customer communications across the post-purchase journey. |
| Security | AfterShip states GDPR compliance, SOC 2 Type II audited controls, CIS Benchmarks alignment, and ISO 27001 certification. | parcelLab states that its platform has SOC 2 Type II certification. |
| Support | GetApp reports 4.9 out of 5 for customer support and recurring praise for prompt, knowledgeable help through chat, calls, and screen sharing. | The company offers sales support, platform tours, technical help, and a knowledge base. |
AfterShip Tracking plans
- FreeFree
- Essentials$29 a month
- Premium$59 a month
- EnterprisePriced on request
parcelLab Track & Communicate plans
- Track & CommunicatePriced on request
Pick AfterShip Tracking if…
AfterShip Tracking suits stores that want shipment visibility across many carriers, delivery reporting, and customer updates. Essentials is positioned for new stores below $1M GMV, Premium for growing brands with $1M–$10M GMV, and Enterprise for businesses above $10M GMV.
Pick parcelLab Track & Communicate if…
It is intended for eCommerce, logistics, customer service, customer experience, and marketing teams managing post-purchase communications. Brands needing branded tracking pages, notifications, and carrier connectivity may find the feature set relevant.