17TRACK Business
8.1#1 in order tracking softwareFrom $9 a monthFree planAndroidiOSWebAPI
Visit17TRACK Business vs parcelLab Track & Communicate
parcelLab Track & Communicate
5.3#27 in order tracking softwareWebAPI
VisitWhat both publish
| Fact | 17TRACK Business | parcelLab Track & Communicate |
|---|---|---|
| Analytics | Premium includes transit-time, on-time-delivery and exception-order analysis. | The page describes delivery performance analytics, AI-powered insights, benchmarking, and dashboard visualizations. |
| Carrier coverage | The company says its service covers more than 3,500 carriers and 190 airlines. | parcelLab says its carrier integrations cover more than 150 carriers worldwide. |
| Founded | 2010 | 2015 |
| Headquarters | The company page identifies a UK-based team established in October 2021 but does not state a headquarters location. | Munich, Germany |
| Integrations | Documented integrations include Shopify, PayPal, Trustpilot and review applications such as Judge.me, Loox, Fera, Trustoo and Okendo. | The parcelLab App Store lists integrations including Shopify, Shopware, Magento 2, Klaviyo, Postscript, Salesforce Service Cloud, Kustomer, Zendesk, and Gorgias. |
| Notifications | Paid tiers provide email notifications, seller notifications, multilingual notifications and configurable email triggers. | It supports automated branded notifications through email, SMS, and push. |
| Purpose | 17TRACK Business offers global order tracking intended to reduce support requests, improve shopper experience, and support product upsells. | Track & Communicate helps brands manage shipment tracking and customer communications across the post-purchase journey. |
17TRACK Business plans
- FreeFree
- Basic$9 a month
- Pro$29 a month
- Premium$89 a month
- CustomPriced on request
parcelLab Track & Communicate plans
- Track & CommunicatePriced on request
Pick 17TRACK Business if…
It suits retailers that want customers to track domestic and international orders through their own site. Shopify users should account for the tracking-number requirement and quota deductions for synced orders with tracking information.
Pick parcelLab Track & Communicate if…
It is intended for eCommerce, logistics, customer service, customer experience, and marketing teams managing post-purchase communications. Brands needing branded tracking pages, notifications, and carrier connectivity may find the feature set relevant.