17TRACK Business
8.1#1 in order tracking softwareFrom $9 a monthFree planAndroidiOSWebAPI
Visit17TRACK Business vs AfterShip Tracking
AfterShip Tracking
8.0#2 in order tracking softwareFrom $29 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | 17TRACK Business | AfterShip Tracking |
|---|---|---|
| Analytics | Premium includes transit-time, on-time-delivery and exception-order analysis. | Reporting covers shipment volume, processing and transit times, exceptions, on-time rates, tracking-page visits, click-through rates, and reviews. |
| Carrier coverage | The company says its service covers more than 3,500 carriers and 190 airlines. | The tracking product advertises access to data from more than 2,000 global carriers and up to 50 new carriers monthly. |
| Founded | 2010 | 2012 |
| Integrations | Documented integrations include Shopify, PayPal, Trustpilot and review applications such as Judge.me, Loox, Fera, Trustoo and Okendo. | Official integration listings include Shopify, Salesforce Commerce Cloud, Magento 2, BigCommerce, Amazon Seller Central, Klaviyo, Attentive, Gorgias, Yotpo, and ShipBob. |
| Legal name | Crunchbase lists the legal name as Demon Network Tech Co., Ltd., with Chen Dongping and Sophie Wu as founders. | Crunchbase identifies the legal name as AfterShip Ltd. and lists Andrew Chan, Dante Tsang, and Teddy Chan among the founders. |
| Notifications | Paid tiers provide email notifications, seller notifications, multilingual notifications and configurable email triggers. | The service supports automated customer communications when shipment statuses or estimated delivery dates change, including email and SMS. |
| Purpose | 17TRACK Business offers global order tracking intended to reduce support requests, improve shopper experience, and support product upsells. | AfterShip Tracking provides proactive shipment tracking intended to reduce WISMO tickets and optimize delivery performance. |
| Rating on Apple App Store | 17TRACK Package Tracker is rated 4.8 out of 5 from 21K ratings. | 4.7 out of 5 from 163K ratings. |
| Rating on GetApp | GetApp shows no user reviews and a 0.0 rating for 17TRACK. | 4.9 out of 5 from 473 reviews. |
| Rating on Google Play | 17TRACK Package Tracker is rated 4.0 out of 5 from 486K reviews. | 4.5 out of 5 from 260K reviews. |
| Rating on Trustpilot | 17TRACK has a TrustScore of 1.8 out of 5 from 9,918 reviews. | 2.0 out of 5 from 680 reviews. |
| Security certifications | The API page states SOC 2, ISO/IEC 27001 and ISO/IEC 27701 certifications and GDPR compliance. | AfterShip states that it has a SOC 2 Type II report, ISO 27001 certification, and GDPR compliance. |
17TRACK Business plans
- FreeFree
- Basic$9 a month
- Pro$29 a month
- Premium$89 a month
- CustomPriced on request
AfterShip Tracking plans
- FreeFree
- Essentials$29 a month
- Premium$59 a month
- EnterprisePriced on request
Pick 17TRACK Business if…
It suits retailers that want customers to track domestic and international orders through their own site. Shopify users should account for the tracking-number requirement and quota deductions for synced orders with tracking information.
Pick AfterShip Tracking if…
AfterShip Tracking suits stores that want shipment visibility across many carriers, delivery reporting, and customer updates. Essentials is positioned for new stores below $1M GMV, Premium for growing brands with $1M–$10M GMV, and Enterprise for businesses above $10M GMV.