Yext Reviews

C tier on Social Media Management ToolsScore 6.1 · #122 of 145

Android app: Yes
Free plan: No
Runs on: Android, api, iOS, Web

yext.com

Summary

Yext Reviews helps businesses monitor, respond to and generate reviews across publisher networks, as well as publish first-party reviews on their websites. Review Monitoring brings reviews from Google, Facebook, Yelp, TripAdvisor and other sources into one platform with filters, notifications and trend analysis. Users can reply manually, use templates or generate responses with AI; workflow rules can route reviews and automate responses. Review Generation can request reviews by email or SMS, and requests can also be triggered through QR codes. First-party reviews can be published on a business website, embedded or shared to social, while star ratings can be pushed into Google Ads. Yext says its Scout mobile app can monitor reviews, send new-review notifications and help users reply with AI. Listed controls include role-based access, audit trails, PHI protection and approval workflows; the product is described as HIPAA-ready. Pricing is on request, and Review Monitoring, Review Response and Review Generation are listed as separate packages. Users can respond to up to 100 reviews at a time using freeform text or response assets.

Who it is for

Yext Reviews may suit businesses that need to monitor multiple review channels, coordinate responses and request reviews across locations. Its mobile app and workflow tools may also suit teams sharing review responsibilities.

What is good

Consolidates reviews from multiple publishers.
Supports manual, templated and AI-generated responses.
Review requests can use email, SMS and QR codes.
Offers role-based access and approval workflows.
Scout mobile app supports monitoring and replies.

What to know first

No free plan is listed.
Pricing is available on request.
Monitoring, response and generation are separate packages.
Responses are limited to 100 reviews at a time.

Verdict

Yext Reviews brings review monitoring, response and generation tools together, with mobile access and workflow controls. Check package availability and the 100-review response limit against your team’s needs.

Yext Reviews plans and pricing

All plans

Review Monitoring Not published Separate package · Contact account team for purchasing questions help.yext.com · 5 Oct 2026

Review Response Not published Separate package · Contact account team for purchasing questions help.yext.com · 5 Oct 2026

Review Generation Not published Separate package · Contact account team for purchasing questions help.yext.com · 5 Oct 2026

Compared on social media management tools

Free plan: Noyext.com
Google profile tools: Yesyext.com
Local rank tracking: Yesyext.com
Citation management: Yesyext.com
Location page tools: Yesyext.com
Competitor tracking: Yesyext.com

Facts

Product: Yext Reviews helps businesses monitor, respond to, and generate reviews across the publisher network, and publish first-party reviews on their websites.help.yext.com · 5 Oct 2026
Monitoring: Review Monitoring brings reviews from Google, Facebook, Yelp, TripAdvisor, and other publishers into one platform with filters, notifications, and trend analysis.help.yext.com · 5 Oct 2026
Review responses: Users can respond manually, use templates, or generate responses with AI, while workflow rules route reviews and can automate responses.help.yext.com · 5 Oct 2026
Review requests: Review Generation can request reviews via email or SMS, and generated first-party reviews can be published on a business website.help.yext.com · 5 Oct 2026
Request channels: The product page says review requests can also be triggered through QR codes and email or text.yext.com · 5 Oct 2026
AI and sentiment: The product page describes AI-powered response templates, sentiment analysis across locations, and automated review requests when a location falls behind nearby competitors.yext.com · 5 Oct 2026
Review marketing: Yext says businesses can embed reviews on their website, share them to social, and push star ratings into Google Ads.yext.com · 5 Oct 2026
Mobile app: Yext says its Scout mobile app can monitor reviews, notify users about new ones, and help them reply with AI; its publisher page links to iOS and Android app listings.yext.com · 5 Oct 2026
Security controls: The product page lists role-based access, audit trails, PHI protection, and approval workflows, and describes the product as HIPAA-ready.yext.com · 5 Oct 2026
Trust and compliance: Yext's Trust Center lists SOC 2, GDPR, HIPAA, PCI DSS, and CPRA under compliance.trustcenter.yext.com · 5 Oct 2026
Salesforce integration: Yext lists Salesforce Review Generation and Salesforce Service Cloud for Reviews integrations.yext.com · 5 Oct 2026
Response limit: Users can respond to up to 100 reviews at a time using freeform text or review response assets.help.yext.com · 5 Oct 2026
Who it serves: Yext's Reviews help article applies to Enterprise, Partner, and Small Business accounts in all regions.help.yext.com · 5 Oct 2026
Support: Yext Support accepts requests through the platform, Help Center, in-platform chat, or email, and lists weekday support in EST/EDT, GMT, and CET time zones.help.yext.com · 5 Oct 2026