TrueCommerce
TrueCommerce is a managed, cloud-based EDI platform that automates document exchange among businesses, ERP systems, customers, suppliers, and trading partners.
What TrueCommerce is
TrueCommerce is a managed, cloud-based EDI platform that automates document exchange among businesses, ERP systems, customers, suppliers, and trading partners. Its service covers web-based translation, EDI mapping, network transmission, support, and maintenance. Connections can use EDI, API, or flat files through VAN, FTP, SFTP, AS2, AS1, FTPS, HTTPS, and related methods. Supported standards include ANSI X12, EDIFACT, EANCOM, Tradacoms, EDI XML, and GS1 XML. Document types include purchase orders, invoices, shipping notices, order acknowledgments, and functional acknowledgments. TrueCommerce says its network reaches more than 3 million companies and handles more than 600 million transactions yearly. Featured integrations include Amazon, eBay, Microsoft Dynamics 365, NetSuite, QuickBooks, and SAP S/4HANA. The platform is SOC 2 Type 2 certified, with stated 99.9% uptime and 24/7/365 service-desk availability.
Good
- Managed translation and EDI mapping
- Multiple connectivity methods
- Supports major EDI standards
- Access to over 3 million companies
- 24/7/365 service desk
Watch out
- Paid product with no listed prices
- Starter plan supports one retailer
- Trading-partner tiers vary by plan
- No free plan
Who it suits
TrueCommerce suits businesses in manufacturing, retail, wholesale and distribution, food and beverage, pharmaceuticals, and logistics. It fits organizations needing managed EDI, partner connectivity, and ERP integration.
Verdict
TrueCommerce covers managed EDI exchange, integrations, standards, and partner connectivity across several industries. Its tier structure and trading-partner limits should be checked against your network requirements.
Plans and prices
From TrueCommerce's own pricing page, checked 20 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | — | 1 retailer |
| Essentials | — | Up to 5 trading partners |
| Advanced | — | 6-19 trading partners |
| Enterprise | — | 20+ trading partners |
| Starting price | $19.95 a month | free trial available · free version not included · usage based |
| Custom pricing | Priced on request | pricing supplied by sales |
The facts
Each one read from TrueCommerce's own pages, with the date it was checked.
What it does
- API access
- Customers can use a programmable API to retrieve and submit transaction data, apply business rules, monitor status and embed workflows in internal applications.checked 15 Oct 2026
- API authentication
- TrueCommerce describes OAuth token authentication, encrypted transmissions, expiring tokens and application-level access controls for its API.checked 15 Oct 2026
- Cloud delivery
- TrueCommerce provides fully managed, cloud-based EDI services that eliminate manual processes.checked 1 Oct 2026
- Commerce integrations
- Published integrations include Amazon, eBay, Google, Magento, Shopify and Walmart, using REST APIs or flat-file connections.checked 15 Oct 2026
- Connectivity methods
- The platform supports VAN, FTP, SFTP, AS2, and API connectivity methods.checked 1 Oct 2026
- Documentation
- Public API material explains transaction use cases, API-versus-SFTP choices, authentication and security, while directing customers to specialist resources and product sheets.checked 15 Oct 2026
- EDI automation
- TrueCommerce automates EDI documents and integrates them with ERP systems and trading partners.checked 1 Oct 2026
- EDI documents
- The API supports common B2B transactions such as orders, acknowledgements, order changes, shipment notices and invoices.checked 15 Oct 2026
- ERP integration
- The platform connects directly with ERP systems and supports certified integrations for Microsoft Dynamics, NetSuite, QuickBooks, Sage and SAP.checked 15 Oct 2026
- Featured integrations
- Featured integrations include Amazon, eBay, Fishbowl, Google, Magento, Microsoft Dynamics 365, NetSuite, QuickBooks, Sage X3, and SAP S/4HANA.checked 1 Oct 2026
- File connectivity
- Supported connection methods include VAN, FTP, SFTP and AS2 in addition to API access.checked 15 Oct 2026
- Funding
- Crunchbase lists six investors, including SaaS Capital and Accel-KKR, and five funding rounds.checked 15 Oct 2026
- Industries served
- TrueCommerce says its EDI solution serves manufacturing, retail, wholesale and distribution, food and beverage, pharmaceutical, and logistics businesses.checked 1 Oct 2026
- Integration options
- TrueCommerce connects customers, suppliers, channels, and ERP systems through EDI, API, or flat-file integrations.checked 1 Oct 2026
- Licence and hosting
- The public material presents TrueCommerce as proprietary managed cloud software and does not publish an open-source licence or self-hosting package.checked 15 Oct 2026
- Limit: Gartner support
- A Gartner review says support can lack product knowledge, respond slowly and take too long to reintegrate customers after upgrades.checked 15 Oct 2026
- Limit: Trustpilot service complaints
- Both Trustpilot reviews shown describe unanswered tickets, being passed between implementation consultants and delayed ERP integration work.checked 15 Oct 2026
- Managed cloud service
- TrueCommerce describes its EDI service as cloud based and managed, so customers do not maintain integration servers or patches themselves.checked 15 Oct 2026
The company
- Company history
- TrueCommerce says its North American business opened in 1995 and has since expanded through acquisitions and international operations.checked 15 Oct 2026
- Headquarters
- The primary headquarters address is 210 West Kensinger Drive, Suite 100, Cranberry Township, Pennsylvania 16066, United States.checked 15 Oct 2026
- Maker legal name
- The privacy notice identifies the operating company as True Commerce, Inc.checked 15 Oct 2026
Money
- Free plan
- Nochecked 20 Sep 2026
- Limit: Capterra cost and reliability
- Capterra summarizes recurring complaints as high or unpredictable costs and frequent technical difficulties.checked 15 Oct 2026
- Limit: G2 performance and cost
- G2’s review analysis reports complaints about lag, updates disrupting other applications, extra trading-partner costs, wrong-invoice payment application and an unintuitive interface.checked 15 Oct 2026
Alternatives to TrueCommerce
- 1
Microsoft Dynamics 365 Sales
AndroidiOSWebAPI7.6 - 2
SupplyOn
iOSWebAPI6.8 - 3
Exenta
AndroidiOSWebAPI6.7 - 4
Anaplan
AndroidiOSWebAPI6.5 - 5
o9 Digital Brain
AndroidiOSWebAPI6.5 - 6
SAP Integrated Business Planning
WebWindows6.4From £2,030 a month