EVERYTHING XIAOMI
Get listed

SmartCAD

SmartCAD is a configurable, real-time computer-aided dispatch system for law enforcement, fire, EMS, and other public safety agencies.

Place
#2 of 23
Score
5.8
SmartCAD's website

What SmartCAD is

SmartCAD is a configurable, real-time computer-aided dispatch system for law enforcement, fire, EMS, and other public safety agencies. Dispatchers can manage tasks with command lines, function keys, or drag-and-drop controls. ESRI-based mapping provides unlimited layers and GIS location validation, while AVL tools track units and recommend the closest one. SmartCAD integrates with ProQA and APCO emergency medical dispatch software and supports dynamic response plans for fire and EMS. Other listed integrations include E911 ANI/ALI, State CJIS and NCIC queries, SmartRMS data transfer, SmartMCT, SmartMOBILE iOS devices, fire incident systems, station alarming, AVL radio, and a SmartCAD API. Notifications can use SMS, email, or pagers; unit timers, status alarms, and wrecker rotation are also included. Deployment options are AWS GovCloud hosted, on-premises, and hybrid. Pricing is on request, with standard purchase, subscription, cooperative agreement, and financing or leasing options. SmartCOP lists 24/7/365 support and no-cost upgrades. It is headquartered in Pensacola, Florida.

Good

  • Dispatch tasks can be managed with drag-and-drop controls
  • Mapping includes unlimited layers and GIS location validation
  • Supports AVL tracking and closest-unit recommendations
  • AWS GovCloud, on-premises, and hybrid deployment options

Watch out

  • Pricing is available on request
  • Standard purchase requires an active annual maintenance agreement
  • Product information downloads require a completed form

Who it suits

SmartCAD is intended for municipal, county, and state public safety agencies handling law enforcement, fire, or EMS dispatch. Its deployment choices and listed emergency response integrations may matter to agencies evaluating a dispatch system.

Verdict

SmartCAD brings dispatch, mapping, unit tracking, and emergency response integrations together for public safety agencies. Agencies will need to request pricing and consider the available deployment and purchasing arrangements.

Plans and prices

From SmartCAD's own pricing page, checked 8 Oct 2026.

All about pricing
PlanPriceWhat it gives you
Financing & leasingPriced on requestCustomized quote · Monthly payments, typically spread over 36 to 48 months
Standard purchasePriced on requestNo public price listed · Annual maintenance agreement required · Upfront; flexible, negotiated pricing; active annual maintenance agreement required
SubscriptionPriced on requestNo public price listed · Quarterly or annual

The facts

Each one read from SmartCAD's own pages, with the date it was checked.

What it does

Compliance
SmartCOP says its cloud is continuously evaluated against NIST 800-53 Rev 5 and deployed on AWS GovCloud infrastructure with FedRAMP High authorization, and that its architecture aligns with CJIS Security Policy v6.0.checked 8 Oct 2026
Customer support access
The customer resource center offers technical support tickets, product documentation, release notes, training materials, and scheduling tools to current users.checked 8 Oct 2026
Deployment options
SmartCOP lists AWS GovCloud hosted, on-premises, and hybrid deployment options.checked 8 Oct 2026
Dispatch tools
Dispatchers can manage tasks with command lines, function keys, or drag-and-drop functionality.checked 8 Oct 2026
Downloads
SmartCOP requires a completed form to view and download more information about its CAD, RMS, JMS, and Mobile software solutions.checked 8 Oct 2026
Emergency dispatch integrations
SmartCAD integrates with emergency medical dispatch software such as ProQA and APCO and supports dynamic response plans for fire and EMS.checked 8 Oct 2026
Notifications and unit management
SmartCAD supports SMS, email, or pager notifications and includes unit timers, status alarms, and wrecker rotation.checked 8 Oct 2026
Other integrations
The product page lists E911 ANI/ALI, State CJIS and NCIC queries, SmartRMS data transfer, SmartMCT, SmartMOBILE iOS devices, fire incident systems, fire station alarming, AVL radio integration, and a SmartCAD API.checked 8 Oct 2026
Purchasing and support
SmartCOP lists standard purchase, cooperative agreement, subscription, and financing or leasing options, and says it offers 24/7/365 support and no-cost upgrades.checked 8 Oct 2026
Purpose
SmartCAD is a configurable, real-time computer-aided dispatch system for law enforcement, fire, EMS, and other public safety agencies.checked 8 Oct 2026
Security controls
The security page describes role-based access control, Active Directory integration, multi-factor authentication, TLS 1.2 communications, AES-256 encryption for backups, and audit logging.checked 8 Oct 2026
Target market
SmartCOP says it provides public safety software to municipal, county, and state agencies and is headquartered in Pensacola, Florida.checked 8 Oct 2026

The company

Headquarters
Pensacola, Florida, United Stateschecked 28 Sep 2026

Where it runs

Mapping and AVL
The system uses ESRI-based mapping with unlimited layers and GIS location validation, and supports AVL unit tracking and closest-unit recommendations.checked 8 Oct 2026

Alternatives to SmartCAD

All alternatives
  1. 1

    PremierOne CAD

    AndroidiOSWebWindows
    6.3
    Visit
  2. 2

    ImageTrend

    AndroidiOSWebWindows
    5.5
    Visit
  3. 3

    SmartCOP

    AndroidiOSWeb
    5.5
    Visit
  4. 4

    CMI JusticeConnect

    AndroidiOSWebWindows
    5.4
    Visit
  5. 5

    Mark43 Public Safety Platform

    AndroidiOSWeb
    5.4
    Visit
  6. 6

    First Due

    AndroidiOSWeb
    5.3
    Visit