Salesforce Order Management
The facts below are what the maker publishes about Salesforce Order Management, checked and dated. Our editors have not written about it yet.
Plans and prices
From Salesforce Order Management's own pricing page, checked 23 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Order Visibility | Priced on request | Order visibility · Native Service Cloud integration · Preintegration with B2C and B2B Commerce · Contact for pricing |
| Order Visibility | — | Order visibility · Native Service Cloud integration · Preintegration with B2C and B2B Commerce |
| Growth | Priced on request | Up to 500 inventory locations · Contact for pricing |
| Growth | — | Up to 500 inventory locations |
| Salesforce Order Management — Growth | Priced on request | Complete order visibility and support · Distributed order management · Omnichannel inventory up to 500 locations · Contact for pricing |
| Salesforce Order Management — Order Visibility | Priced on request | Order visibility · Native Service Cloud integration · B2C/B2B Commerce preintegration · International localization · Contact for pricing |
The facts
Each one read from Salesforce Order Management's own pages, with the date it was checked.
What it does
- Access requirements
- Users need appropriate Salesforce profiles plus the Order Management feature permission-set license and access to the Order Management console app.checked 15 Oct 2026
- Agentic order routing
- The product uses agentic skills to resolve fulfillment exceptions and optimize fulfillment paths against delivery promises.checked 15 Oct 2026
- Agentic order support
- Agentforce Order Support can provide self-service order status, cancellations, and returns across channels.checked 15 Oct 2026
- Agent sales
- Service agents can view the product catalog and complete transactions for customers from the service console.checked 12 Oct 2026
- Automation rules
- Yeschecked 23 Sep 2026
- Centralized order data
- Service agents can see order history, customer records, payment terms, and service tools in one view.checked 15 Oct 2026
- Delivery estimates
- Delivery estimates can use inventory availability, sourcing locations, and carrier transit times and appear on product pages and checkout.checked 12 Oct 2026
- Delivery estimation
- Delivery estimates can use inventory, sourcing locations, and carrier transit times to reduce split shipments and improve promises.checked 15 Oct 2026
- Developer extensibility
- The developer guide documents storefront integration, order-data imports, fulfillment-order records, taxation, exchange APIs, and Product Expand API extensions.checked 15 Oct 2026
- Documentation depth
- Salesforce provides Help, implementation guidance, Trailhead training, release notes, Flow actions, object references, Apex, REST, platform-event, payment, and data-model resources.checked 15 Oct 2026
- Extensibility
- The pricing page describes prebuilt Lightning Flow workflows, an API-enabled solution, and custom integrations and business logic.checked 12 Oct 2026
- Fulfillment workflows
- Drag-and-drop tools and prebuilt supply-chain workflows support configurable fulfillment processes.checked 15 Oct 2026
- Integrations
- Salesforce lists native Service Cloud integration, B2C and B2B Commerce preintegration, payment and tax gateways, shipping aggregators, AppExchange apps, and MuleSoft or partner integrations.checked 15 Oct 2026
- Inventory visibility
- The system surfaces real-time stock availability on product pages and other commerce channels.checked 15 Oct 2026
- Limit: ecosystem dependence
- G2 reviewers say the product is most attractive for companies already invested in Salesforce and less compelling with non-Salesforce storefronts.checked 15 Oct 2026
- Limit: ERP and WMS scope
- A G2 review says Order Management coordinates order lifecycles but does not replace warehouse bin tracking or financial accounting systems.checked 15 Oct 2026
- Limit: implementation complexity
- G2 reviewers repeatedly describe setup, data models, flows, orchestration rules, and advanced configuration as technically demanding.checked 15 Oct 2026
The company
- Company founded
- Crunchbase lists Salesforce's founding date as March 8, 1999.checked 15 Oct 2026
- Company headquarters
- LinkedIn lists Salesforce headquarters at San Francisco, California.checked 15 Oct 2026
- Company legal name
- Crunchbase identifies the legal name as Salesforce, Inc.checked 15 Oct 2026
- Company size
- LinkedIn lists Salesforce as having 10,001 or more employees.checked 15 Oct 2026
Money
- Free plan
- Nochecked 23 Sep 2026
- Limit: complexity and cost
- Capterra's Salesforce Commerce Cloud summary reports higher costs for smaller firms, complex customization, a steep learning curve, and interface challenges.checked 15 Oct 2026
- Limit: cost
- G2 reviewers complain about high total cost, usage-based fees, developer effort, and the need for implementation partners.checked 15 Oct 2026
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