Unified inbox across channels · Assignment rules and round-robin routing · CSAT, team, and revenue reporting · Macros, saved views, internal notes, and custom fields · Customer, order, and subscription context
Checked 20 Sep 2026
Email, chat, social, SMS, and WhatsApp support · Policy-trained responses · Escalation when uncertain · QA review of closed conversations · Agent copilot
Checked 20 Sep 2026
Automated return and exchange policies · Shop Now exchanges · Store credit · Carrier rate shopping · Fraud prevention
Checked 20 Sep 2026