Community
Free
Unlimited users & tickets · full RT feature set · source code & API access · community forum support
Checked 8 Oct 2001
Plans and prices
Request Tracker for Incident Response pricing
Build
$450 a month
20,000 tickets/year · 1 designated support rep · email support · 2 business day SLA · 1 support request / quarter · 4 Q&A requests / quarter
Checked 8 Oct 2001
Scale
$1,650 a month
100,000 tickets/year · 2 designated support reps · email & chat support · 1 business day SLA · 4 support requests / quarter · 8 Q&A requests / quarter
Checked 8 Oct 2001
Transform
Priced on request
Unlimited tickets · 4 designated support reps · email & chat support · 4 business hour SLA · 24×7 emergency support
Checked 8 Oct 2001