PointClickCare Secure Conversations
PointClickCare Secure Conversations is an encrypted, real-time messaging platform for care teams exchanging time-sensitive resident-care messages.
What PointClickCare Secure Conversations is
PointClickCare Secure Conversations is an encrypted, real-time messaging platform for care teams exchanging time-sensitive resident-care messages. Staff can send text and image messages in resident-centric or general conversations, with secure photo sharing and configurable notifications listed for senior living. The service works inside the PointClickCare EHR, where conversations can be saved as progress notes or attached to residents’ charts. Shared images are encrypted and available to authorized care team members. PointClickCare describes HIPAA-compliant protocols and secure transmission methods. Access is available through the web platform and iOS and Android apps; the Android app also includes a company directory for finding contacts. The product serves skilled nursing and senior living organizations and is included with the EHR for Senior Living. Organizations can request a live demo. Pricing is on request. Terms specify non-critical, non-emergency use and say it does not replace systems for administering or safeguarding treatment or medicine.
Good
- Encrypted text and image messaging
- Messages stored with resident records
- iOS, Android, and web access
- Resident and general conversations
- Secure photo sharing
Watch out
- Pricing is on request
- For non-critical, non-emergency messages
- Not a replacement for treatment systems
- Requires PointClickCare EHR context
Who it suits
It suits skilled nursing and senior living care teams coordinating resident information through PointClickCare’s EHR.
Verdict
Secure Conversations keeps care-team messaging connected to PointClickCare resident records across web and mobile access. Its non-emergency scope and EHR-focused availability should be considered before requesting a demo.
The facts
Each one read from PointClickCare Secure Conversations's own pages, with the date it was checked.
Where it runs
- Android app
- The Google Play listing says the Android app offers resident-specific and general conversations and access to a company directory for searching contacts.checked 11 Oct 2001
- iOS app
- The App Store listing describes the app as free and compatible with iPhone and iPad.checked 11 Oct 2001
- Mobile platforms
- PointClickCare says mobile access is available on iOS and Android.checked 11 Oct 2001
What it does
- Availability
- PointClickCare offers a live demo and says Secure Conversations is included with its EHR for Senior Living.checked 11 Oct 2001
- Care coordination
- The product is presented as a way to support timely interventions, informed decisions, and care team collaboration.checked 11 Oct 2001
- Compliance
- The product uses HIPAA-compliant protocols and secure transmission methods, according to PointClickCare.checked 11 Oct 2001
- Conversation records
- Messages can be stored as progress notes or attached to residents’ charts.checked 11 Oct 2001
- Conversation types
- The senior-living page says users can have both resident-centric and general conversations.checked 11 Oct 2001
- Documentation
- Conversation storage allows messages to be saved as progress notes or attached to residents’ charts.checked 11 Oct 2001
- EHR integration
- The product works within the PointClickCare EHR, where communications can be kept in a single patient record.checked 11 Oct 2001
- Image access
- Images shared in conversations are encrypted and available to authorized care team members, according to PointClickCare.checked 11 Oct 2001
- Intended users
- PointClickCare identifies skilled nursing and senior living as sectors served by Secure Conversations.checked 11 Oct 2001
- Limits
- The Secure Conversations service terms describe it as intended for non-critical, non-emergency messages and say it is not a substitute for a facility’s systems for administering and safeguarding medical treatment or medicine.checked 11 Oct 2001
- Messaging
- Care teams can send text and image messages to support timely interventions and informed decisions.checked 11 Oct 2001
- Mobile access
- PointClickCare says Secure Conversations is accessible on iOS and Android as well as through its platform.checked 11 Oct 2001
- Pricing
- The product pages direct organizations to request a demo and do not state a price.checked 11 Oct 2001
- Purpose
- Secure Conversations is an encrypted, real-time messaging platform for care team members to exchange time-sensitive resident-care messages.checked 11 Oct 2001
- Senior living features
- The senior-living page lists configurable notification preferences, secure photo sharing, and compact conversation views.checked 11 Oct 2001
- Support
- PointClickCare lists telephone support at +1 905 858 8885 and toll-free support at +1 800 277 5889 on its product page.checked 11 Oct 2001
The company
- Company founded
- PointClickCare’s CEO page says Dave Wessinger co-founded the company with his brother Mike in 2000.checked 11 Oct 2001
- Company history
- PointClickCare’s CEO profile says the company was co-founded in 2000 by Dave Wessinger and his brother Mike.checked 11 Oct 2001
- Founded
- 2000checked 28 Sep 2001
- Headquarters
- PointClickCare’s privacy policy identifies its headquarters as Mississauga, Ontario, Canada.checked 11 Oct 2001
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