Orlo
Orlo is a web platform for public-sector community engagement, bringing social media management, community feedback and customer service into one service.
What Orlo is
Orlo is a web platform for public-sector community engagement, bringing social media management, community feedback and customer service into one service. Teams can schedule and publish posts across channels, manage approvals, audit activity and view analytics. The Voice of the Community module uses surveys, social listening and media monitoring to help organisations understand public sentiment, trust and emotion. Customer service features include a chatbot, live chat, prioritised inboxes, automated responses and a unified inbox for social media, WhatsApp, SMS and live chat. Teams can assign or forward conversations, add notes and use reply snippets. Orlo’s Generate tool can draft or rephrase posts and suggest hashtags. Listed integrations include Salesforce, Dynamics 365, Zendesk, Power BI and Google Analytics. The service is web-only, with pricing available on request and tailored by sector and selected modules. Orlo lists security credentials including ISO 27001/22301, SOC 2 Type 1 and Cyber Essentials Plus. It says European customer data is hosted in UK and EU zones, and US customer data in a US zone.
Good
- Schedules and publishes across multiple social channels.
- Combines surveys, social listening and media monitoring.
- Unified inbox includes social media, WhatsApp, SMS and live chat.
- Offers role-based access control and two-factor authentication.
- Dedicated support, onboarding and training are available.
Watch out
- Web platform only.
- Pricing is available on request and tailored by sector.
- Enterprise SAML single sign-on is limited to enterprise customers.
Who it suits
Orlo is aimed at public-sector organisations such as government, emergency services, housing, healthcare, education and transport teams. It suits organisations that need social publishing, public feedback and service conversations managed together.
Verdict
Orlo combines public-sector social media, feedback and customer service tools in a web platform. Its sector-based pricing and broad module set are worth weighing against the specific workflows an organisation needs.
Plans and prices
From Orlo's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Tailored sector pricing | Priced on request | Pricing tailored by sector · Select social media management, voice of the community, and customer service modules |
The facts
Each one read from Orlo's own pages, with the date it was checked.
What it does
- Access controls
- Orlo offers two-factor authentication and role-based access control on all accounts, and SAML single sign-on for enterprise customers.checked 8 Oct 2026
- AI data handling
- Orlo’s security hub has a section describing its approach to keeping customer data safe while using artificial intelligence.checked 8 Oct 2026
- AI integration
- Orlo says its Generate tool is underpinned by ChatGPT and can create or rephrase posts and find relevant hashtags.checked 8 Oct 2026
- Community feedback
- Its Voice of the Community module combines surveys, social listening and media monitoring to capture feedback and understand public sentiment.checked 8 Oct 2026
- Community voice
- The voice of the community module includes surveys, social listening, media monitoring, public sentiment and trust measurement, emotion analysis, and AI action plans.checked 8 Oct 2026
- Customer service
- Its customer service module includes an AI-powered chatbot, live chat, inbox prioritisation, automated responses and a social media inbox.checked 8 Oct 2026
- Customer support
- Pricing information says every Orlo customer receives a UK- and US-based support and customer success team, alongside onboarding and training packages.checked 8 Oct 2026
- Data hosting
- Orlo says it hosts European customers’ data in UK and EU data zones and US customers’ data in a US data zone.checked 8 Oct 2026
- Encryption
- Orlo says data is encrypted in transit using TLS and at rest using the corresponding platform’s block-device encryption.checked 8 Oct 2026
- Integrations
- Listed integrations include Salesforce, Dynamics 365, Zendesk, Power BI, Tableau, Google Analytics, Google Drive and Dropbox.checked 8 Oct 2026
- Intended users
- Orlo says it is designed for public sector organisations, including government, emergency services, housing, healthcare, education, and travel and transport organisations.checked 8 Oct 2026
- Pricing model
- Orlo directs prospective customers to select their sector and request tailored pricing; the page does not display a price.checked 8 Oct 2026
- Product
- Orlo describes itself as an AI-optimised community engagement platform for the public sector.checked 8 Oct 2026
- Security
- Orlo lists ISO 27001/22301, SOC 2 Type 1, Cyber Essentials Plus and GDPR compliance among its security credentials.checked 8 Oct 2026
- Social channels
- Orlo lists Instagram, Facebook, LinkedIn, Nextdoor, TikTok, X, YouTube, Bluesky, Threads, WhatsApp, Messenger and SMS among its supported channels.checked 8 Oct 2026
- Social management
- The social media management module includes multi-channel scheduling and posting, AI alt-tag and hashtag generation, a content calendar, approvals, auditing, analytics, team permissions, and archiving.checked 8 Oct 2026
- Social media management
- The platform lets teams schedule and publish posts, manage approvals, audit activity and view analytics across channels.checked 8 Oct 2026
- Support
- Orlo says every customer receives dedicated support and a UK- and US-based customer success team.checked 8 Oct 2026
- Unified inbox
- The unified digital inbox brings together social media, WhatsApp, SMS, and live chat conversations, with notes, assignments, forwarding, auditing, sentiment detection, and reply snippets.checked 8 Oct 2026
- Who it serves
- Orlo says it is designed for public-sector organisations, including government, emergency services, housing, healthcare, education and transport organisations.checked 8 Oct 2026
The company
- Company scale
- Orlo says it supports more than 400 public sector clients, serves 51 million citizens, and has handled over 125 million conversations.checked 8 Oct 2026
- Headquarters
- Birmingham, England, United Kingdomchecked 28 Sep 2026
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