OfficialTMS

Overview

OfficialTMS is transportation management software for trucking businesses that want dispatch, paperwork, and fleet operations connected. It suits owner-operators and growing carrier teams that need a shared web portal, with a paid driver app when mobile workflows are needed. The free portal is a practical starting point; the per-truck or trailer price makes fleet size central to the paid-plan decision.

Key features

AI load creation reads emailed rate confirmations or PDFs, extracts load information, and prepares drafts for review and dispatch. That can reduce repetitive entry while keeping a person in the approval loop. The web dispatch board brings confirmations, proof of delivery, customer paperwork, and invoicing workflows alongside load coordination, making the platform a better fit for teams seeking connected operations than for those needing dispatch alone.

The driver app combines trip details, document uploads, payroll tracking, notifications, and communication with dispatch. Fleet modules cover maintenance, driver expenses, compliance and ELD, and multi-stop routing. OfficialTMS says it can sync Samsara ELD, GPS, HOS logs, and vehicle data, and describes a Telegram bot for sending Samsara alerts to drivers. Enterprise includes custom ERP and TMS integrations; the company also supports integrations with popular ERP, accounting, and logistics systems.

The vendor claims SOC 2 certification and describes encrypted workflows, private operational data, and role-based access. It advertises 24/7 support and offers phone, email, and WhatsApp contact. Those provisions may matter to teams managing sensitive operational records, though buyers should weigh them alongside the plan’s backup terms.

Pricing

Portal Only costs nothing and includes full web portal access, 1-year rolling data backup, and 24/7 support. It is the natural option for teams that can work in the browser and do not need the driver mobile app; the absence of mobile app access is the key trade-off.

With Mobile App costs $17 a month billed annually, or $20/mo if monthly. Pricing is per truck or trailer, with extra trailers beyond the truck count at $8/trailer/mo annually ($10 monthly). The plan includes unlimited portal users and 5-year backup free with annual billing. This suits operations that need driver app workflows without limiting portal seats, but the per-vehicle charge can add up as a fleet grows. Monthly billing also costs more and does not include the stated five-year backup benefit.

Enterprise has custom pricing for multi-terminal carriers, freight brokers, and larger teams. It adds custom modifications and integrations plus a dedicated account manager, making it the relevant tier for organizations with specific systems or broader operating needs.

OfficialTMS offers a 30-day trial. Extended backup is listed at $5/month with monthly billing, a consideration for buyers who need longer retention on that billing schedule.

Platforms

OfficialTMS supports web, Android, iOS, and API access. The web portal supports dispatch and administrative workflows, while mobile apps are part of the paid plan.

Who it's for

Owner-operators and small or mid-sized trucking companies can start with the free portal, while teams needing driver-facing mobile workflows should compare the per-vehicle cost of With Mobile App against their fleet size. Dispatch teams, brokers, and multi-branch operations may find the connected paperwork, payroll, and fleet modules useful; larger or multi-terminal organizations with integration requirements should consider Enterprise. It is less compelling for buyers seeking a mobile app without per-vehicle pricing.

Pros and cons

• Pro: Load coordination connects with confirmations, proof of delivery, customer paperwork, and invoicing, reducing the need to treat dispatch as an isolated workflow.
• Pro: The free plan includes full web portal access and 24/7 support, giving browser-based operations a no-cost entry point.
• Pro: Unlimited portal users on the mobile plan avoid a separate portal-seat cap as teams expand.
• Con: The driver app requires a paid plan priced per truck or trailer, which can make the ongoing cost fleet-dependent.
• Con: Backup coverage differs by plan: Portal Only has a 1-year rolling backup, while five-year backup is included with annual billing on the mobile plan.

Alternatives

For a broader category comparison, browse Dispatch Management Software.

Resgrid is worth considering when a free plan for up to 10 entities and broad platform support, including self-hosted use, are more important than OfficialTMS’s trucking-specific load, payroll, and fleet workflows.

ServiceM8 may suit a very small service operation that can work within its free plan’s 1-user and 30-jobs-per-month limits, rather than a trucking team looking for per-vehicle dispatch and fleet workflows.

Roldesk is an alternative for teams prioritizing work orders and a dispatch board with a technician app that supports offline access, photos, time, and signatures.

CrowdCAD is a free self-hosted option for core dispatch workflows when its Lite Mode restrictions, including no shared events or multiple dispatchers, are acceptable.

Dispatchable offers a free-for-life Starter plan for readers comparing free dispatch software.

FieldAware is a paid alternative with a free trial.

ServicePower may fit teams looking for workforce scheduling and work-order management, with mobile access and analytics among its plan features.

BigChange is a paid alternative with plans covering CRM, job scheduling, mobile app access, live tracking, quotes, and invoices.

Verdict

OfficialTMS is a strong fit for trucking businesses that want dispatch, load documents, driver tasks, and fleet operations tied together, especially if web access alone is enough to begin. Its main advantage is the breadth of connected workflows; its main drawback is that mobile access adds a recurring per-vehicle cost, with backup terms also varying by billing choice. Choose it if those integrated trucking workflows justify the fleet-based price; look elsewhere if you need mobile access without that pricing structure.