London & Zurich Direct Debit
London & Zurich Direct Debit provides businesses with Direct Debit collection services and software for administering payments.
What London & Zurich Direct Debit is
London & Zurich Direct Debit provides businesses with Direct Debit collection services and software for administering payments. It supports regular, recurring, and one-off collections after a customer authorises them. Its DDMS portal covers mandate creation, Bacs submission, compliance, reporting, failed payments, reconciliation, accounting, and scheduling. Businesses can use their own Service User Number (SUN) or collect under London & Zurich’s; the company says it can arrange a SUN through its sponsor bank for businesses that do not have one. Integration options include a RESTful API, accounting connections, a test environment, developer documentation, and integration specialist support. API access is included in a solution, while costs depend on integration needs and setup. London & Zurich offers managed services and white labelling, so bank statements can show the customer business’s name. It describes security measures including AWS infrastructure, UK-based servers, multi-factor authentication, 24/7 monitoring, and Cyber Essentials Plus certification. Pricing is on request, with no free plan; the service is available on web and API.
Good
- Supports recurring and one-off Direct Debit collections
- DDMS includes mandate, Bacs, and failed-payment management
- Businesses can use their own SUN or London & Zurich’s
- RESTful API and accounting integrations are available
- White labelling can put the business name on statements
Watch out
- No free plan
- Pricing is available on request
- Costs depend on integration needs and overall setup
Who it suits
It suits SMEs, charities, public sector organisations, franchises, enterprise teams, and software platforms that need domestic Direct Debit collection and administration. Businesses without a SUN may also consider it, since London & Zurich says it can arrange one through its sponsor bank.
Verdict
London & Zurich combines Direct Debit collection with tools for administration, reconciliation, and reporting. Its SUN options and managed services suit organisations with different levels of payment infrastructure, but pricing requires a request.
Plans and prices
From London & Zurich Direct Debit's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Business | Priced on request | Pricing from 0.5% or 20p · branded SUN · Bacs compliance solution · onboarding and team training · API and integrations · for established organisations |
| Enterprise / Reseller | Priced on request | Banded pricing that reduces as you grow · full FCA-regulated Direct Debit management suite · bespoke reporting and integrations · monthly customer success management · for enterprise or software platforms |
| Foundation | Priced on request | Pricing around 1% · fast setup on shared SUN · pre-built online sign-ups · notifications · implementation and training · telephone support · ideal for 1–2 person businesses |
The facts
Each one read from London & Zurich Direct Debit's own pages, with the date it was checked.
What it does
- API pricing
- API access is included as part of a solution, while specific costs depend on integration needs and overall setup.checked 30 Sep 2026
- Collections
- Businesses can collect regular, recurring, or one-off payments after a customer authorises Direct Debit collection.checked 30 Sep 2026
- Integrations
- The vendor offers a RESTful API, accounting integrations, a test environment, developer documentation, and integration specialist support.checked 30 Sep 2026
- Management portal
- Its DDMS handles mandate creation, Bacs submission, compliance, reporting, and failed payments, with reconciliation, accounting, reporting, and scheduling tools.checked 30 Sep 2026
- Purpose
- London & Zurich provides Direct Debit processing and collection services for businesses, including managed services and software for payment administration.checked 30 Sep 2026
- Regulation
- London & Zurich states that it is FCA-authorised and regulated and operates as a Bacs Approved Bureau.checked 30 Sep 2026
- Scale
- The company says it serves more than 2,100 businesses and processes over 800,000 Direct Debit collections per month.checked 30 Sep 2026
- Security
- The vendor states that its platform uses AWS infrastructure, multi-factor authentication, 24/7 security monitoring, and UK-based servers, and that it holds Cyber Essentials Plus certification.checked 30 Sep 2026
- SUN options
- Customers can use their own Service User Number or operate under London & Zurich’s; for businesses without a SUN, London & Zurich says it can obtain one through its sponsor bank and manage collections.checked 30 Sep 2026
- Support
- The company describes phone support from real people, dedicated account contacts, and customer service help through the portal’s support ticket and Knowledge Hub.checked 30 Sep 2026
- Target customers
- The service is presented for SMEs, charities, enterprise organisations, national franchises, public sector organisations, and software platforms.checked 30 Sep 2026
- White labelling
- The Direct Debit product can be white labelled so customers’ bank statements show the business’s company name.checked 30 Sep 2026
The company
- Headquarters
- Wallingford, Oxfordshire, United Kingdomchecked 28 Sep 2026
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