Loi

What it does

Automated intake

The site describes an automated, helpful experience for inquiries that are not a fit.checked 8 Oct 2026

Beta status

The service is currently offered as beta, and its functionality may change or experience outages and errors.checked 8 Oct 2026

Breach notice

Loi says it will notify users within 72 hours after confirming a breach affecting client intake data.checked 8 Oct 2026

Intake sources

The product brings calls, emails, and website inquiries into one inbox.checked 8 Oct 2026

Integrations

The service integrates with Twilio, Gmail, Outlook, OpenAI, and Clio.checked 8 Oct 2026

Intended customers

Loi describes its target audience as client-first law firms and discusses small firms managing prospective-client intake.checked 8 Oct 2026

Prioritization

The inbox automatically prioritizes inquiries by best-fit clients.checked 8 Oct 2026

Privacy safeguards

The privacy policy says Loi conducts annual penetration tests, continuously monitors, and does not sell or share personal information for third-party advertising as defined by the CPRA.checked 8 Oct 2026

Purpose

Loi provides law firms with a dedicated intake inbox to capture, organize, and follow up with prospective clients.checked 8 Oct 2026

Security

Client intake data is encrypted in transit using TLS 1.2+ and at rest using AES-256, and access is logged and periodically reviewed.checked 8 Oct 2026

Support

Email support is available Monday–Friday, 9 a.m.–6 p.m. ET at [email protected].checked 8 Oct 2026

Uptime target

After beta, Loi says it will use commercially reasonable efforts to maintain 99.5% monthly uptime, excluding scheduled maintenance and events beyond its reasonable control.checked 8 Oct 2026