ISG Inform

What ISG Inform is

ISG Inform is a cloud-based benchmarking platform for organizations making IT performance, investment, sourcing, and transformation decisions. It compares IT cost, service quality, and personnel productivity across an organization’s IT landscape. A website test run lets visitors enter company information and get quick comparisons with industry peers. Listed uses include IT performance optimization, IT budget baselining, mergers and acquisitions, and digital transformation. The platform lists CIO, infrastructure, applications, digital, public cloud, and cybersecurity dashboards. CIO measures include IT spend relative to revenue, spend per user, CAPEX versus OPEX, run/change/transform spending, user satisfaction, and staffing. Infrastructure views cover costs, staffing, availability, utilization, provisioning and recovery times, and incident response and resolution times. For the CIO Dashboard, ISG lists up to 750 unique datasets across 30 industries, five regions, and five revenue sizes. Budgeting, cost allocation, showback, and chargeback are supported, with dashboard reporting. Full platform access requires contacting ISG; no price is stated.