Genuity Telecom Expense Management
Genuity Telecom Expense Management is a web-based offering for organizations managing telecom expenses and IT administration.
What Genuity Telecom Expense Management is
Genuity Telecom Expense Management is a web-based offering for organizations managing telecom expenses and IT administration. Its listed capabilities include SLA management, a knowledge base, an employee portal, asset management, single sign-on, and mobile apps. Genuity offers a free Community Plan with unlimited users and unlimited usage, but eligibility requires qualifying purchases processed through Genuity. The IT Help Desk Plan is listed at $39.99 a month when billed yearly; the plan information also shows $49.99 a month. It includes unlimited users and unlimited usage. The service uses a freemium model and is available on the web. Genuity is headquartered in Glen Ellyn, Illinois, United States. Organizations weighing the free option should account for its purchase eligibility condition; the paid plan is another option, with both displayed monthly prices to consider.
Good
- Free Community Plan has unlimited users and usage.
- Includes SLA management and a knowledge base.
- Provides an employee portal and asset management.
- Single sign-on and mobile apps are listed.
Watch out
- Community Plan requires qualifying purchases through Genuity.
- IT Help Desk Plan is listed at $39.99 a month billed yearly.
- Plan information also shows $49.99 a month.
Who it suits
It suits organizations looking for web-based telecom expense management alongside IT administration, including teams that need an employee portal, asset management, or SLA management. The free plan is relevant only to organizations meeting its qualifying-purchase requirement.
Verdict
Genuity Telecom Expense Management pairs telecom-focused administration with service-management and asset capabilities. The Community Plan has no listed charge, but its eligibility condition matters; paid pricing is also displayed.
Plans and prices
From Genuity Telecom Expense Management's own pricing page, checked 23 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Community Plan | Free | Unlimited users · Unlimited usage · Free with Genuity solution; community eligibility requires qualifying purchases processed through Genuity. |
| IT Help Desk Plan | $39.99 a month | Unlimited users · Unlimited usage · Pay yearly; displayed price is $39.99/month, with $49.99/month also shown. Page says all plans include unlimited users a |
The facts
Each one read from Genuity Telecom Expense Management's own pages, with the date it was checked.
The company
- Headquarters
- Glen Ellyn, Illinois, United Stateschecked 7 Oct 2026