Generous
Generous is an online fundraising platform for charities and non-profit organisations.
What Generous is
Generous is an online fundraising platform for charities and non-profit organisations. Its embeddable donation form accepts credit card, direct debit and PayPal payments, and donors can schedule gifts monthly, quarterly or annually. Supporters can also contribute by text message using Generous smart SMS technology. Fundraising teams get campaign dashboards, donor search, reports, donor-data export and donor-profile editing. Campaigns can run across multiple pages and websites, and the FAQ states no overall campaign limit. Donor records can be imported from Excel or CSV; offline and imported transactions have no per-transaction cost. The service integrates with Salesforce CRM, Xero accounting, Stripe, eWay and PayWay, but Generous describes itself as a fundraising platform that interfaces with CRMs rather than as a CRM. The free Startup plan allows up to $100k in annual online donations, three campaigns and two admin users, with no CRM integration. Growth costs A$50 a month, while Enterprise costs A$350 a month. Custom plans are offered when online donations are likely to exceed $1m.
Good
- Free Startup plan available
- Supports recurring monthly, quarterly and annual gifts
- Campaigns can appear on multiple websites
- Imports donor data from Excel or CSV
Watch out
- Startup plan has no CRM integration
- Growth Salesforce integration costs +$50/month
- Enterprise charges 0.5% per credit-card donation
Who it suits
Generous is suited to charities and non-profits collecting online or recurring gifts and managing donor information. The Startup plan is an option for organisations within its stated donation, campaign and admin-user limits.
Verdict
Generous brings donation collection and donor-management tools together, with a free entry plan and paid tiers for larger needs. Organisations should account for the Startup limits and the listed add-on and transaction charges when choosing a plan.
Plans and prices
From Generous's own pricing page, checked 30 Sep 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Startup | Free | up to $100k annual online donations · 3 campaigns · 2 admin users · CRM integration unavailable · $0/month |
| Growth | A$50 a month | up to $100–200k annual online donations · 5 admin users · Salesforce integration +$50/month · Xero integration +$50/month · $50/month |
| Enterprise | A$350 a month | $250k+ annual online donations · Xero and Salesforce included · payment gateway integration 0.5% per credit-card donation · $350/month |
The facts
Each one read from Generous's own pages, with the date it was checked.
What it does
- Campaigns
- Campaigns can be used on multiple web pages and multiple websites, with no overall campaign limit stated in the FAQ.checked 30 Sep 2001
- CRM scope
- Generous describes itself as an online fundraising platform designed to interface with CRMs rather than as a CRM.checked 30 Sep 2001
- Data migration
- Donor data can be imported from Excel or CSV, and offline or imported transactions have no per-transaction cost.checked 30 Sep 2001
- Donation form
- Its embeddable donation form supports credit card, direct debit and PayPal payments.checked 30 Sep 2001
- Donor management
- The platform provides campaign dashboards, donor search, reports, donor-data export and donor-profile editing.checked 30 Sep 2001
- Integrations
- Generous integrates with Salesforce CRM, Xero accounting and payment gateways including Stripe, eWay and PayWay.checked 30 Sep 2001
- Onboarding fee
- Generous states that there is no onboarding or sign-up fee.checked 30 Sep 2001
- Purpose
- Generous is an online donation platform for charities and non-profit organisations.checked 30 Sep 2001
- Recurring gifts
- Donors can choose monthly, quarterly or annual recurring donations.checked 30 Sep 2001
- Security
- Generous states that it is PCI compliant, tokenises financial data, uses 256 Bit TSL/SSL and hosts at Primus Commander Data Centre Tier 1 facilities.checked 30 Sep 2001
- Support
- Support is available through a knowledge base, support email and technical support or accounts teams.checked 30 Sep 2001
- Text to Give
- Supporters can donate by text message using Generous smart SMS technology.checked 30 Sep 2001
The company
- Headquarters
- Melbourne, Australiachecked 28 Sep 2001
Money
- High-volume plans
- Custom plans are offered when online donations are likely to exceed $1m.checked 30 Sep 2001
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