Fee Free Ordering

Overview

Fee Free Ordering gives independent restaurants a branded way to take direct orders, manage reservations and answer phone orders with AI. It suits operators who want to build direct ordering around their own restaurant; its free core plan is capped at 100 orders a month, and useful extras have separate monthly prices.

Pickup, delivery, dine-in and catering can all run through the restaurant’s branded ordering page. Direct orders carry 0% commission, while payments can go to the restaurant’s own Stripe or PayPal account. The appeal is control over the customer-facing ordering channel; the cost is assembling the features and capacity a restaurant needs from a menu of add-ons.

Key features

• Branded ordering and availability: The ordering page supports pickup, delivery, dine-in and catering, and availability controls let restaurants manage when orders are accepted. This covers several service styles in one channel, though the free plan’s 100-order monthly allowance can be a quick constraint for a busy restaurant.
• Kitchen order handling: The Fee Free Order App turns an iPhone, iPad or Android tablet into an order station and can alert staff to orders they have not accepted. That gives a restaurant a way to keep incoming online orders visible in the kitchen.
• AI phone orders: Nabil AI takes phone orders through the restaurant’s existing checkout and sends them to the kitchen display and ticket printer. It checks orders against the menu, reads each item and the total back to the caller, and sends allergy questions to staff. These checks help keep the call aligned with the restaurant’s menu, while the handoff on allergies leaves that judgment with a person. Existing paying Fee Free members can try Nabil free for seven days.
• Customer outreach: The platform includes reports, a customer list with CSV export and promotions. Kickstarter costs $9.99 a month for first-order and win-back campaigns; Advanced Promo Marketing costs $19.99 a month and includes 13 promo types, five of them free, plus a guided wizard. Kickstarter is the lower-cost fit for basic acquisition and return campaigns; the larger package offers more promotional formats.
• Delivery and payments: Driver Pool connects restaurants to Shipday’s driver network for $9.99 a month. Online Payments costs $39.99 a month and routes card payments through the restaurant’s own Stripe or PayPal account. Those options support delivery and online card payments, but make the true monthly cost higher than the free core plan.

Pricing

The Core ordering platform is free, billed Free forever, and includes 100 orders per month. Any paid add-on lifts that cap, so a restaurant that needs more than 100 orders does not have to buy an order-only upgrade—but it does need at least one paid add-on.

• Custom Domain: $9.99 a month to use a restaurant’s own domain with a hosted Fee Free site.
• Kickstarter: $9.99 a month for first-order and win-back campaigns.
• Driver Pool: $9.99 a month for access to the Shipday driver network.
• FREE Unlimited Orders: $14.99 a month for unlimited orders.
• Domain Included: $14.99 a month for domain registration and connection.
• Unlimited Orders: $14.99 a month for unlimited orders with no per-order fees.
• Sales Optimized Website: $19.99 a month for a hosted SEO-ready marketing and ordering site.
• Advanced Promo Marketing: $19.99 a month for 13 promo types, five free, and a guided wizard.
• Online Payments: $39.99 a month for card payments through the restaurant’s own Stripe or PayPal account.
• Multi-Location: $49.99 a month for several locations in one account, each with its own menu, orders and payments.

The two unlimited-order options are both $14.99 a month and remove the free plan’s volume ceiling; the separately named Unlimited Orders plan also states that it has no per-order fees. Custom Domain is the cheaper website-domain option, while Domain Included bundles registration and connection. Multi-Location is aimed at operators managing several distinct restaurant locations, not a single site seeking extra capacity. Paid plans are billed monthly. The free plan is the low-commitment starting point, but add-ons can accumulate quickly if a restaurant needs payments, a website, marketing and delivery support together.

Platforms

Fee Free Ordering supports Android, iOS and web. The kitchen order app can run on an iPhone, iPad or Android tablet, giving restaurants mobile-device options for receiving orders.

Who it's for

This is best suited to independent restaurants that want a branded direct-ordering page and value keeping direct orders commission-free. The founder is the owner/operator of Luigi’s Lasagna & Pizzeria, and the platform is built for independent restaurant operators. A small restaurant can start with the free tier, while an operator with multiple locations can pay for separate menus, orders and payments under one account.

Restaurants with more than 100 monthly orders need a paid add-on to lift the cap. Those that rely on online card payments should account for the $39.99 USD monthly Online Payments fee, and operators wanting AI phone ordering should weigh Nabil’s value against its seven-day trial being limited to existing paying members.

Fee Free says it does not sell data. Its privacy policy identifies Stripe, Resend, PrintNode, ShipDay, Google Maps and Sentry as service providers it may share data with to deliver the service. Users can request a copy of their data or ask for deletion by emailing support. The site also lists a support phone number and describes support as real human Canadian support.

Pros and cons

• Pro: Direct orders carry 0% commission, and the restaurant can receive online payments through its own Stripe or PayPal account.
• Pro: One branded ordering page covers pickup, delivery, dine-in and catering.
• Pro: The free core plan has no monthly charge, and any paid add-on lifts its 100-order cap.
• Pro: Nabil checks phone orders against the menu and hands allergy questions to staff.
• Con: The free plan is capped at 100 orders a month, so higher volume requires a paid add-on.
• Con: Online card payments cost $39.99 a month, a substantial recurring fee for a restaurant that needs that capability.
• Con: Several needs have separate charges, including custom domains, promotions and delivery-network access, so a restaurant’s total depends on which extras it requires.
• Con: The Nabil trial is only for existing paying members and lasts seven days.

Alternatives

GloriaFood is worth considering for restaurants that want a free plan with unlimited orders and locations, with no commission or monthly fee. Its listed Restaurant POS System costs $49.00.

Ordering.Tools is another freemium option for restaurants willing to work within a smaller free allowance: its free plan includes 20 orders a month and AI assistant questions and voice calls subject to usage limits.

Quiteful may suit a menu-focused operator looking for a £0 monthly starting plan; its free tier is limited to 20 active items, one menu and one location, and excludes an analytics dashboard and POS integrations.

Prestau Menu Author is an alternative for restaurants comparing menu-management tools, with a web-based freemium offering and a listed Standard Plan at $49 a month per restaurant.

TabTake Reservations has a free Direct plan for one location and up to 150 orders a month; reservations are excluded from that tier.

Crisp Menu Management is a paid alternative available on Android, iOS, web, Windows and API.

Chowly is a paid option with month-to-month pricing that varies by location count and selected agents, plus per-location fees and a one-time setup fee per location.

OrderGo is a paid alternative with a free trial and a Starter plan at ₹999 a month, billed with prices exclusive of GST; annual billing saves 20%.

For category browsing, see Restaurant Menu Management Software, Restaurant Website Builders and Food Ordering Software.

Verdict

Fee Free Ordering is a strong fit for an independent restaurant that wants branded direct ordering, multiple service types and 0% commission on those orders. The free plan makes a practical starting point for a low-volume operation, but the 100-order monthly cap and separately priced payments, marketing and delivery tools can make it a poor fit for restaurants that need a broad, high-volume setup at a predictable low monthly cost.