DCM CCM360

What DCM CCM360 is

DCM CCM360 is a cloud platform for creating, managing, composing, and delivering customer communications within one workflow. It combines regulatory and marketing content for print and digital channels, and automates personalization and compliance. Organizations can turn statements, bills, and letters into tailored marketing messages delivered by print, email, SMS, or web portals. Its composition engine builds dynamic content aligned with a brand, while interactive documents let recipients choose how to view them. Approval and submission workflows support document review. For tax documents, changes can move through production, delivery, and filing, with revision history, configurable approvals, and WCAG-compliant documents. DCM says CCM360 integrates with CRMs, ERPs, data warehouses, and legacy infrastructure. The offering includes version control, audit trails, template governance, online data access, and secure record storage and retrieval. DCM describes its customer communications service as designed for enterprises, including organizations in financial services and insurance, energy and utilities, telecom, and healthcare. The product page asks prospective customers to request pricing; no subscription price is listed.