DCM CCM360
- Android app
- Not listed
- Free plan
- No
- Runs on
- Web
Summary
DCM CCM360 is a cloud platform for creating, managing, composing, and delivering customer communications within one workflow. It combines regulatory and marketing content for print and digital channels, and automates personalization and compliance. Organizations can turn statements, bills, and letters into tailored marketing messages delivered by print, email, SMS, or web portals. Its composition engine builds dynamic content aligned with a brand, while interactive documents let recipients choose how to view them. Approval and submission workflows support document review. For tax documents, changes can move through production, delivery, and filing, with revision history, configurable approvals, and WCAG-compliant documents. DCM says CCM360 integrates with CRMs, ERPs, data warehouses, and legacy infrastructure. The offering includes version control, audit trails, template governance, online data access, and secure record storage and retrieval. DCM describes its customer communications service as designed for enterprises, including organizations in financial services and insurance, energy and utilities, telecom, and healthcare. The product page asks prospective customers to request pricing; no subscription price is listed.
Who it is for
It is aimed at enterprises that manage customer communications across regulated and marketing content, particularly in the listed industries. Organizations needing coordinated print and digital delivery or document approval workflows may find its focus relevant.
What is good
- Supports print, email, SMS, and web portal delivery.
- Personalizes statements, bills, and letters.
- Includes version control and audit trails.
- Integrates with CRMs, ERPs, and data warehouses.
- Provides configurable approval workflows.
What to know first
- Pricing is available on request.
- The service is described for enterprise organizations.
Verdict
CCM360 combines document composition, personalization, approvals, and multichannel delivery in a cloud platform. Organizations evaluating it will need to request pricing from DCM.
DCM CCM360 plans and pricing
All plansCompared on customer communications management software
- Delivery channels
- print, email, SMS, web portalsdatacm.com
- Approval workflows
- Yesdatacm.com
- Personalization
- Yesdatacm.com
- Document composition
- Yesdatacm.com
- API access
- Yesdatacm.com
- Deployment model
- clouddatacm.com
Facts
- Product
- CCM360 is a cloud-based platform for design, content creation, composition, and omnichannel delivery in one workflow.datacm.com · 3 Oct 2026
- Purpose
- It combines regulatory and marketing content across print and digital channels and automates personalization and compliance.datacm.com · 3 Oct 2026
- Document types
- The platform can turn statements, bills, and letters into personalized marketing communications.datacm.com · 3 Oct 2026
- Composition
- Its composition engine creates dynamic, brand-consistent content tailored to customers.datacm.com · 3 Oct 2026
- Interactive documents
- Customers can interact with documents and choose how they view them.datacm.com · 3 Oct 2026
- Workflow
- The platform streamlines approvals and submissions to improve efficiency and reduce errors.datacm.com · 3 Oct 2026
- Document governance
- Tax document changes can flow through production, delivery, and filing, with WCAG-compliant documents, revision history, and configurable approvals.datacm.com · 3 Oct 2026
- Integrations
- DCM says CCM360 integrates with CRMs, ERPs, data warehouses, and legacy infrastructure.datacm.com · 3 Oct 2026
- Security and compliance
- DCM states that its CCM offering has SOC 2, ISO 27001, and PCI DSS credentials and provides version control, audit trails, approval workflows, and template governance.datacm.com · 3 Oct 2026
- E-presentment and archive
- Customers can access data online, and DCM describes secure storage and retrieval of records.datacm.com · 3 Oct 2026
- Intended customers
- DCM describes its customer communications service as designed for enterprise organizations, including financial services and insurance, energy and utilities, telecom, and healthcare.datacm.com · 3 Oct 2026
- Pricing
- The product page invites visitors to request a free consultation and does not display a subscription price.datacm.com · 3 Oct 2026
Company
- Founded
- 1959datacm.com · 28 Sept 2026
- Headquarters
- Brampton, Ontario, Canadadatacm.com · 28 Sept 2026
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Sources
- datacm.com/lp-ccm360· checked 3 Oct 2026
- datacm.com/service/customer-communications-managem· checked 3 Oct 2026