Cashbacs
Cashbacs is a Bacs bureau that helps businesses send and collect payments through Bacs.
What Cashbacs is
Cashbacs is a Bacs bureau that helps businesses send and collect payments through Bacs. Its services cover Direct Credit for payroll and supplier invoices, plus Direct Debit for subscriptions and membership fees. Clients submit files, review submissions, and manage transactions in a cloud-based web portal without buying, installing, or maintaining Bacs software. The portal accepts files from all major finance software, and users can view or amend individual file lines before processing. Businesses can add an additional authoriser, while transaction data remains available for two years; older records can be requested from the archive. Payroll payments are stated to meet HMRC RTI requirements. Businesses without their own Service User Number can use Facilities Management, including AUDDIS and collection into a Cashbacs account for transfer. Cashbacs describes itself as Bacs-approved. Phone and email support run from 8:30am to 7pm on English banking days. Pricing includes setup, annual access and support, and per-transaction fees, with unlimited users and authorisers.
Good
- Direct Credit and Direct Debit services
- Cloud portal needs no Bacs software
- Line-level review and amendments
- Optional additional authoriser
- Two years of transaction history
Watch out
- Pricing requires a setup fee and annual fee
- Per-transaction charges apply
- Older records require archive requests
- Only clients can view the system
Who it suits
It is presented for businesses of any size, payroll companies, and accountants or payroll providers serving clients. Prospective customers must contact Cashbacs for a demonstration because only clients can view the system.
Verdict
Cashbacs combines Bacs payment and collection services with a browser portal, approval controls, and payroll support. It is suited to organisations that prefer bureau-managed processing instead of maintaining Bacs software.
Plans and prices
From Cashbacs's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Bacs payment and collection services | Priced on request | one-off setup fee · annual fee for unlimited system access and support · per-transaction fee · unlimited users and authorisers |
The facts
Each one read from Cashbacs's own pages, with the date it was checked.
What it does
- Demo and access
- The site says only clients can view the system and asks prospective customers to contact Cashbacs for a demo.checked 7 Oct 2026
- Direct Debit without SUN
- Businesses without their own Service User Number can use Facilities Management, which includes AUDDIS and collects funds into a Cashbacs account for transfer to the business.checked 7 Oct 2026
- File compatibility
- The portal accepts files from all major finance software.checked 7 Oct 2026
- Integrations
- The site says the portal accepts files from all major finance software but does not name specific integrations.checked 7 Oct 2026
- Intended customers
- The service is presented for businesses of any size, payroll companies and accountants or payroll providers serving their clients.checked 7 Oct 2026
- Payment controls
- Users can view and amend individual file lines, and businesses can add an additional authoriser.checked 7 Oct 2026
- Payment types
- Its services cover Direct Credit payments such as payroll and supplier invoices, and Direct Debit collections such as subscriptions and membership fees.checked 7 Oct 2026
- Payroll
- The payment service states that it meets HMRC RTI requirements for payroll.checked 7 Oct 2026
- Portal
- Clients use a cloud-based web portal to submit payment files, view submissions and manage transactions without buying, installing or maintaining Bacs software.checked 7 Oct 2026
- Privacy
- The privacy policy says personal data may be stored or processed outside the European Economic Area, and that Cashbacs will take steps aimed at protecting privacy rights in those transfers.checked 7 Oct 2026
- Reports and history
- Payment users can access transaction data going back two years, with older data available on request from the archive.checked 7 Oct 2026
- Service
- Cashbacs is a Bacs bureau that helps businesses make and collect payments through Bacs.checked 7 Oct 2026
- Support
- Phone support is available from 8:30am to 7pm on English banking days; the FAQ also says phone and email support are available during those hours.checked 7 Oct 2026
The company
- Founded
- 1987checked 28 Sep 2026
- Headquarters
- Wisbech, Cambridgeshire, United Kingdomchecked 28 Sep 2026
Where it runs
- Security and approval
- Cashbacs describes itself as a Bacs-approved bureau and says its portal is secure; its privacy policy says it uses security procedures to try to prevent unauthorised access after receiving personal data.checked 7 Oct 2026
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