BT Email
The facts below are what the maker publishes about BT Email, checked and dated. Our editors have not written about it yet.
Plans and prices
From BT Email's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Premium | £7.50 a month | Up to 11 email addresses · virus, spam and phishing protection · UK-based tech support · UK residence and UK bank account required · Monthly fee paid by direct debit |
| Basic | Free | One email address · web access at bt.com only · no email client or device access · virus, spam and phishing protection · UK-based tech support |
| Standard | Free | Up to 11 email addresses · virus, spam and phishing protection · UK-based tech support · available only to customers who registered before 26 October 2022 or whose account is set up by another BT Broadband customer |
The facts
Each one read from BT Email's own pages, with the date it was checked.
Where it runs
- App limitation
- Basic BT Email customers cannot use the BT Email app and are directed to webmail.checked 11 Oct 2026
- Mobile apps
- The BT Email app is available for iOS 16.0 or later and Android 11 or later.checked 11 Oct 2026
- Platform access
- web_and_mobilechecked 22 Sep 2026
The company
- Company history
- BT says its roots trace to the Electric Telegraph Company, founded in 1846.checked 11 Oct 2026
- Headquarters
- BT Group plc lists its registered office at 1 Braham Street, London, E1 8EE.checked 11 Oct 2026
What it does
- Custom domain
- Nochecked 22 Sep 2026
- Email aliases
- Yeschecked 22 Sep 2026
- Email clients
- BT documents setup with clients such as Apple Mail, Outlook and Windows Mail using IMAP or POP3, SMTP and SSL/TLS settings.checked 11 Oct 2026
- Email service
- BT Email provides email addresses ending in @btinternet.com, @btopenworld.com or @talk21.com, with Standard, Premium and Basic account types.checked 11 Oct 2026
- Integrations
- The BT Email app only allows adding BT addresses ending in @btinternet.com, @btopenworld.com or @talk21.com.checked 11 Oct 2026
- Login protection
- BT says an account is temporarily locked if incorrect login details are entered too many times, and suspicious activity prompts account security steps and a password change.checked 11 Oct 2026
- Premium eligibility
- To get Premium email, customers must live in the UK and have a UK bank account.checked 11 Oct 2026
- Secure connections
- BT recommends IMAP and SMTP with SSL or TLS enabled, and says SSL or TLS encrypts data sent between the email client and BT Email server.checked 11 Oct 2026
- Security
- BT lists protection from viruses, spam and phishing for Standard, Premium and Basic email.checked 11 Oct 2026
- Standard availability
- Standard email was available only to BT Broadband customers who registered before 26 October 2022, though another BT Broadband customer can set up an account for someone.checked 11 Oct 2026
- Support
- BT lists UK-based technical support for Standard, Premium and Basic email; Premium support and cancellation are available by phone during stated weekday and weekend hours.checked 11 Oct 2026
- Webmail
- BT Email can be accessed online, and Basic accounts are limited to browser access at bt.com.checked 11 Oct 2026
Money
- Free plan
- Yeschecked 22 Sep 2026
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