Back2youAI
The facts below are what the maker publishes about Back2youAI, checked and dated. Our editors have not written about it yet.
The facts
Each one read from Back2youAI's own pages, with the date it was checked.
What it does
- AI phone assistance
- Routine calls can become structured enquiries, with background matching as new items arrive.checked 14 Nov 2026
- Collection verification
- Staff are responsible for checking identifying details and recording completed collections; a suggested match does not prove ownership.checked 14 Nov 2026
- Enquiry matching
- The system links potential matches between guest enquiries and found items for staff review.checked 14 Nov 2026
- Integration
- Back2YouAI describes a partnership with Voiso, a contact-centre technology provider, connecting guest communications with its lost-property workflow.checked 14 Nov 2026
- Intended users
- The service is intended for businesses and their staff, including venue and hospitality teams.checked 14 Nov 2026
- Item intake
- Staff can photograph and log found items, including storage location and useful details, from a phone.checked 14 Nov 2026
- Offline queue
- Uploads made in weak-signal areas wait in an offline queue until they can sync.checked 14 Nov 2026
- Privacy and data protection
- The company says it handles personal data in accordance with UK GDPR and EU GDPR and primarily acts as a data processor for clients.checked 14 Nov 2026
- Purpose
- Back2YouAI is lost-property management software for venue teams, helping manage items from intake to verified return.checked 14 Nov 2026
- Retention limits
- Call recordings and transcripts are deleted after 60 days; lost-property records are anonymised after 30 days and permanently deleted after 180 days.checked 14 Nov 2026
- Security
- Listed safeguards include encryption in transit, secure cloud storage, row-level security, API key restrictions and IP allowlisting.checked 14 Nov 2026
- Sensitive item handling
- Card and ID records use limited identifying details, and uploaded images are screened for sensitive information.checked 14 Nov 2026
- Support and demo
- Prospective users can request a walkthrough for their team or contact the company by email.checked 14 Nov 2026
The company
- Maker
- The maker identifies itself as BACK2YOU AI Ltd, a UK-based company with a registered office in London.checked 14 Nov 2026
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